Onsite Maintenance​/Facilities Manager; Seven Hills

Real Manage Elevated Onsite is a division of Real Manage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of Real Manage and its Cira Connect division. The Real Manage Elevated Onsite professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities.

Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.

Real Manage Elevated Onsite is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every Real Manage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning, and always growing; one is either getting worse or getting better...never staying the same. At Real Manage, we are always getting better.
• Join Real Manage Elevated Onsite fast-growing team where energy, teamwork, innovation, and contribution are highly valued.
• Each branch proudly serves a diverse mix of single-family, townhome, and condominium communities. These community associations are of all sizes, from small communities to large, master-planned communities.

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®, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their Real Manage experience.

The Seven Hills HOA Maintenance / Facilities Manager is vital in supervising operational and maintenance standards for all facilities and amenities within the Community. This role also encompasses the supervision and performance management of front desk staff, vendor relations, and contract bidding oversight. The Facility Manager works closely with the General Manager to ensure exceptional customer service, optimal facility maintenance, vendor quality control, and contract adherence.

The Maintenance/Facility Manager is expected to collaborate closely with the General Manager to achieve the Seven Hills Board's administrative and asset management objectives, ensuring the smooth operation of facilities and amenities.

• Oversee the maintenance, operation, and enhancement of all Seven Hills amenities and facilities, including (but not limited to) pool facilities, sports court(s), play structures, vehicle/pedestrian entry gates, front desk, and safety systems, ensuring their optimal condition.
• Collaborate closely with the General Manager and the leadership team to support Board objectives related to asset management, budgeting, and optimal operational performance across all facilities.
• Manage incoming work orders from homeowners and coordinate timely and effective resolutions through collaboration with vendors and contractors.
• Provide exceptional customer service by promptly addressing all members' inquiries, concerns, and feedback.
• Develop and maintain a proactive schedule for facility maintenance, overseeing regular inspections, servicing, and repairs to extend the lifespan of assets.
• Supervise a diverse range of vendors, including (but not limited to) janitorial services, landscaping, pool maintenance, safety vendors, plumbing, pool monitors, and gate maintenance contractors, ensuring compliance and high-performance standards.
• Negotiate, prepare, implement and administer service contracts, including drafting contract standards, RFP and bid review and reports for the Seven Hills Board of Directors.
• Proactively communicate with residents, staff and the Board of Directors regarding facility and amenity updates through various communication platforms, including the community website, mailed letters and notices, direct and mass email communication and social media.
• Continuously assess community needs and recommend improvements to enhance service delivery methods and procedures.
• Lead, guide, and train front desk staff to ensure outstanding customer service and streamlined operations.
• Work with the leadership team to formulate and manage the facility management budget, identifying cost-saving opportunities and process improvements.
• Oversee the scheduling, booking, and coordination of facility rentals for events and gatherings, maintaining a comprehensive understanding of rental policies, rates, and availability.
• Provide support for all lifestyle events and facilitate all necessary…