Night Shift Leader

Job Overview

Job Title:

Night Shift Leader

Location:

[Café Location]

Reports To:

Restaurant Manager

Department of Labor Classification:
Hourly Non-Exempt

Work Schedule:

Must be willing to work starting at 5am OR until midnight if necessary (depending on Café hours). Flexible Hours.

Mission Statement

To nourish and energize lives through flavorful, real-food experiences—crafted with care, served with purpose, and rooted in harmony with our community.

Vision Statement

To be the go-to destination where guests and team members feel uplifted—through food, connection, and a shared journey toward wellness and balance.

Core Values

• Harmony – We bring balance to everything we do—from the flavors we craft to the relationships we build.
• People First – We grow by growing others. Our team and our guests are at the heart of every decision.
• Purpose in Every Bite – Everything we serve is intentional: real ingredients, bold flavor, and feel-good energy.
• Community-Driven – We’re more than a café—we’re a neighbor. We invest in our community and celebrate the people around us.
• Positive Vibes Always – We lead with kindness, serve with a smile, and create an uplifting space for everyone.
• Continuous Growth – Just like our ingredients, we stay fresh. We learn, evolve, and always aim higher—together.

This position provides operational support to General Managers in cafés. The Shift Leader ensures smooth operations during GM transitions, supports under-staffed cafés, leads training initiatives, and maintains brand integrity. This is a hands-on role, ideal for a high-energy leader who exemplifies our values and delivers “Unparalleled Hospitality” at every turn.

• Support onboarding and training at new cafés and assist with staffing efforts.
• Assist in inventory management and training where needed.
• Lead the implementation of new systems and software with in-store support and training.
• Reinforce company standards and brand values in every operational task.
• Assist with hiring and development in critically under-staffed cafés.
• Provide interim management support during GM vacations or transitions.
• Engage with team members and guests using Tropical Smoothie Café’s hospitality standards.
• Maintain full proficiency in all café roles and demonstrate daily operational excellence.
• Ensure team member training is executed according to TSC and Harmony Restaurants protocols.
• Monitor daily performance, manage labor and food cost using Synergy Suites and other tools.
• Deliver coaching and feedback to drive team growth and performance.
• Review and maintain compliance across health, safety, and service standards.

• Excellent leadership and communication skills.
• Strong experience in coaching, training, and motivating restaurant teams.
• Proficiency in Microsoft Excel, Word, and internal systems (e.g., Synergy Suites).
• Valid driver’s license and proof of insurance.
• Strong organizational, mathematical, and analytical abilities.
• Ability to read and execute operational instructions and training materials.

• Standing, walking, and moving for extended periods throughout shifts.
• Ability to bend, lift, reach overhead, and carry up to 50 pounds.
• Comfortable in fast-paced, customer-facing environments.
• Able to multitask while maintaining a positive and solution-focused attitude.

• Shifts typically range from 4 to 8 hours; may vary depending on operational needs.
• Requires schedule flexibility, including weekends, holidays, and varied shift times.
• Must lead by example, following all dress code and hygiene policies.
• Energetic, positive, and collaborative work culture.

• High school diploma or equivalent required.
• Minimum of two years of restaurant experience, including supervisory or training responsibilities.
• Experience supporting multiple units or transitional teams is highly preferred.

"Tropical Smoothie Cafe" is a Fast Casual restaurant with a tropical twist. This profile describes the brand focus and culture aligned with the role but is not required for the candidate to reference beyond understanding the workplace environment.