IT Student Technician II - Institutional Student Worker

Job Title:

IT Student Technician II – Institutional Student Worker.

Location:

UNG-Dahlonega, GA. Regular/Temporary:
Temporary. Full/Part Time:
Part‑Time. Job .

Located in the fastest-growing region of the state, the University of North Georgia is a multi‑campus university with an enrollment of over 20,000 students, making it one of the largest institutions in the University System of Georgia. UNG is focused on a mission of educational excellence, leadership development and community engagement opportunities that develop students into leaders for a diverse and global society.

Through a variety of educational pathways that provide access and range from certificates and associate degrees to a professional doctoral program, UNG is responsive to regional education and economic development needs. Federally designated as a senior military college, one of the university’s signature leadership programs is its 800‑member Corps of Cadets on UNG’s Dahlonega Campus.

The University of North Georgia is currently accepting applications for an IT Student Technician II – Institutional Student Worker position on the Dahlonega campus. The IT Student Technician serves as a front‑line support resource for students, faculty, and staff, assisting with a variety of basic technology‑related issues. Responsibilities include troubleshooting hardware and software problems, providing support for mobile and personal devices, and documenting work orders and service requests for escalation to the appropriate IT teams when additional support is needed.

This is a trusted position that requires a high level of professionalism, responsibility, and confidentiality. Student technicians are expected to handle sensitive information appropriately and represent the IT department with integrity in all interactions.

• Support Operations:
  Complete advanced or specialized tasks with minimal supervision.
• Frontline Support:
  Assist students, faculty, and staff with basic technical issues.
• Personal device support: including check‑in to perform troubleshooting and resolution.
• Troubleshoot Hardware and Software:
  Running computer scans, cleanup tools, and software updates as well as installing software and recovering license keys.
  • Advanced skills:
    Installation of operating systems. Hardware installation including RAM and HDD.
• Imaging:
  Imaging loaner devices to install latest operating systems.
• Inventory:
  Maintain inventory of IT equipment.
• Serve as a POC:
  Assist Jr. Student workers with training, offering guidance, mentoring, and assistance with procedures and tasks.
• Maintain Technology Resources:
  Support labs, printers, including toner and paper supplies.
• Other Duties as Assigned:
  Support additional technology‑related tasks or special projects as directed.
• Driving to and from labs and printers for restocking using a golf cart.

• Basic understanding of computer hardware and operating systems (Windows, macOS).
• Common software applications (e.g., Microsoft Office, web browsers).
• Mobile device platforms (iOS, Android).
• Understanding customer service principles.
• Effective verbal and written communication.
• Time management.
• Ability to adapt and learn quickly and work with a team.
• Driver’s license and ability to drive.

• Must be enrolled at the University of North Georgia in the minimum of six (6) credit hours to qualify as a student worker.

• Resume
• Cover letter

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards.

More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://(Use the "Apply for this Job" box below)..

The University of North Georgia, a regional multi‑campus institution and premier senior…