Customer Service Representative Bilingüe; Inglés​/Español

Join the Refrigi Wear Team

At Refrigi Wear
, we design and deliver the toughest insulated workwear and protective gear for the world's harshest environments. From subzero cold storage facilities to extreme outdoor conditions, millions of workers rely on our products to get the job done safely and comfortably.

We’re looking for a bilingual Customer Service Representative (English/Spanish) who thrives on helping customers, solving problems, and creating outstanding service experiences.

If you enjoy being the trusted voice of a brand
, working with a collaborative team, and making a real difference for customers every day, we’d love to meet you.

• Hybrid work schedule after successful training
• Comprehensive benefits: medical, dental, vision
• 401(k) with generous company match
• Life insurance and wellness programs
• Generous paid time off (PTO)
• Casual dress code & free coffee
• A fun, family-like culture with company events and strong work-life balance

As a Customer Service Representative
, you will serve as a trusted advocate for our customers while supporting sales and operational teams.

Key responsibilities include:

• Deliver best-in-class service as a Customer Advocate
• Process customer orders via phone, email, web, and fax with high accuracy
• Handle a high volume of incoming calls and respond to customer inquiries
• Provide product recommendations based on job environment and industry needs
• Support Regional Sales Directors with samples and account information
• Prepare quotations and follow up with customers
• Process RMA requests for returns and repairs
• Maintain and update customer account information
• Assist with special projects and team initiatives
• Proactively follow up to ensure customer issues are fully resolved
• Occasionally assist with the main switchboard during receptionist breaks

Customer Service hours are Monday–Friday, 7:00 AM – 6:00 PM with staggered schedules.

Employees work one rotating late shift per week: 9:30 AM – 6:00 PM

Hybrid schedule becomes available after training.

We’re searching for a professional who is:

• Fluent in English and Spanish
• Passionate about helping customers and solving problems
• Highly organized and detail-oriented
• Comfortable handling multiple tasks in a fast‑paced environment
• A strong communicator who builds trust with customers and teammates

• 5+ years of customer service or client relations experience
• High school diploma or equivalent (Associate degree preferred)
• Excellent written and verbal communication skills
• Strong Microsoft Office proficiency
• Exceptional problem‑solving and organizational abilities
• Ability to work independently and collaboratively with minimal supervision

This position is primarily performed in a professional office environment and requires regular use of computers, phones, and email communication systems.

If you’re passionate about delivering exceptional service and want to grow your career with a company that values its people, we encourage you to apply.

Apply today using our quick, mobile-friendly application.

A Drug-Free Workplace

Equal Opportunity Employer