Customer Technical Support Specialist; NEN Security Clearance

Position: Customer Technical Support Specialist (NEN) with Security Clearance
Overview CUSTOMER TECHNICAL SUPPORT SPECIALIST (NEN) (RDTE) Bowhead has a job opening for a Customer Technical Support Specialist (NEN) in Dahlgren, VA. The candidate will provide customer support and technical assistance to users of a specific organization at the Naval Surface Warfare Center Dahlgren Division (NSWCDD). Responsibilities
* Apply diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures. Specific support consists of troubleshooting hardware, software, and network related issues.
* Assist users with data migrations whenever the user's system is Tech Refreshed.
* Monitor the organizational mailbox to ensure that all users receive timely support in response to their requests for assistance.
* Provide public folder management support (e.g., permission and administrator roles).
* Provide share drive management including administrative responsibilities, training content managers, and configuration management duties.
* Maintain and develop IT related procedures required to support the organization.
* Provide support to Information Management/Information Technology/and Information Assurance related data calls required of the Department Information Officer (DIO).
* Provide input for the preparation of a monthly progress and status report. Qualifications
* Requires a minimum of two (2) years of experience.
* High School Diploma required. Bachelors Degree preferred.
* Must demonstrate strong troubleshooting skills along with strong analytical and problem solving skills.
* Must demonstrate the ability to multi-task and work with others to resolve IT related issues.
* Requires an understanding of current Microsoft supported Windows operating systems.
* A high level of competency in both written and oral communications skills is strongly desired.
* Must be DoD 8570 IAT level II compliant (e.g., Security+) at time of hire.
* Knowledge in the installation, maintenance, and administration of computer systems in a LAN/WAN environment is a plus; but not required.
* Familiarity with the Department of Defense (DOD) networking and security accreditation processes and procedures is a plus; but not required.
* A working knowledge of Windows Active Directory and current NMCI policies and procedures are strongly desired.
* Intermediate to advanced level skills in Microsoft Office software suite - Word, Excel, Outlook, PowerPoint.
* Ability to communicate effectively with all levels of employees and outside contacts.
* Strong interpersonal skills and good judgment with the ability to work alone or as part of a team. Physical Demands:
* Must be able to lift up to 10-15 pounds
* Must be able to stand and walk for prolonged amounts of time
* Must be able to twist, bend and squat periodically SECURITY CLEARANCE REQUIREMENTS:
Must be able to obtain/maintain a security clearance at the Secret level. US Citizenship is a requirement for Secret clearance at this location. #LI-JR1