Pharmacy Manager

Job Summary

Provides empathetic pharmacy consulting services to patients regarding the effective use of medications and drug interaction awareness. Offers preventive and clinical healthcare services, including immunizations, diagnostic testing, and patient outcome services. Ensures prescribed medications are compounded, reviewed, dispensed, and verified accurately according to regulatory guidelines and company policies and procedures. Manages an efficient pharmacy workflow and improves pharmacy financials, manages inventory effectively, and enhances patient experience.

Manages pharmacy staff performance and engagement. Ensures the professional development of pharmacy staff by overseeing training, focused coaching, and executing formal performance management initiatives.

• Engages patients by greeting them and offering assistance with products and services. Resolves patient issues in a timely manner and answers questions to ensure a positive patient experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and joyful patient experience, including interpersonal habits that show care and Walgreens service traits.
• Connects with patients by anticipating needs and proactively offering services. Leads efforts on enhancing patient experience by increasing awareness of healthcare services offered through Walgreens.
• Participates and assists in events that reflect the unique communities we serve as requested by Store Manager, Healthcare Supervisor, or District Manager.

• Counsels patients and answers questions regarding usage of medicine, side effects, interactions, contraindications, patient information privacy, generics, less expensive medicines, and over-the-counter products. Refers to the medical provider, as needed.
• Performs pharmacist tasks including compounding, drug therapy reviews, verification, and medication management.
• Reviews, interprets, and accurately dispenses prescribed medications, as required.
• Ensures the pharmacy operates in accordance with regulations, company policies and standards.
• Collaborates with Store Manager to define and develop new strategic business opportunities.
• Maintains information technology knowledge of pharmacy systems and supports pharmacy staff and patients with information technology.
• Follows-up with medical providers to clarify prescribed medications, dosages, refills, interactions, and allergies.
• Partners with centralized support for patient registration, exception resolution, and assists with resolving patient issues.
• Manages the maintenance, housekeeping, and improvement of the pharmacy department.
• Prepares and submits all records, reports, and other documentation as required by state and federal laws.

• Collaborates with Store Manager on pharmacy staff hiring, carries out discipline and termination as necessary, and ensures compliance with employment laws.
• Partners with Store Manager to establish expectations and goals, promote teamwork and foster a shared vision.
• Identifies high potential team members and proactively collaborates with Store Manager to manage career progression.
• Addresses employee relations concerns and maintains team member morale.

• Maintains required licensing/credentialing/certification and enhances current knowledge and skills related to pharmacy and healthcare.
• Completes education credits and training as required by the Company.
• Seeks professional development by monitoring own performance and soliciting constructive feedback.

• Supports the Store Manager by communicating relevant corporate health and wellness services or strategy information to pharmacy staff.

• Analyzes performance data including pharmacy financials, customer service, and inventory. Manages pharmacy asset protection activities and oversees inventory management.

• Develops and maintains good relationships with the local medical community and supports Store Manager in expanding health and wellness awareness in the community.

• BS in Pharmacy or Pharm D Degree from an…