System Process Engineer - Cypress

FLSA STATUS

Exempt

• Bachelor’s degree in industrial engineering, process engineering, applied sciences or related field
• Master’s degree in industrial engineering, process engineering, applied sciences or related field preferred

• Five years of experience in quality engineering/process improvement or related field; for internal employees may consider HM employee with four years of experience in quality engineering/process improvement or related field
• Three years of experience in a healthcare environment preferred

Required

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
• Demonstrates ability to design and lead organizational transformation – a blend of change management, coaching, and lean methodology
• Demonstrates strong interpersonal skills (e.g., relationship management, appreciative inquiry, team building, and oral/written communication)
• Demonstrates a strong ability to problem solve within a team environment, and generate commitment and enthusiasm towards shared strategic initiative goals
• Demonstrates the ability to lead teams through informal (versus positional) authority, and coach and develop others to “take the reins”
• Demonstrates strong leadership skills, especially in leading and motivating multi-disciplinary, cross-functional teams effectively, both in terms of leading change and achieving results
• Demonstrates fundamental Lean skills (e.g., root cause problem solving, value stream mapping, A3 development) in order to understand challenges and identify process waste
• Demonstrates ability to function at a high level of self-direction
• Demonstrates effective change management skills

• Provides system level lean training throughout the organization on lean tools and lean management system.
• Develops effective communication methods to keep staff and others informed about improvement/(re) design activities of the organization and department.
• Works collaboratively to solve problems, improve processes, and integrate services with other departments.
• Coaches Process Owners and Staff in the use of Daily Management System elements, Accountability Processes (huddles and performance reviews), Problem Solving and Waste elimination, Managing to Standard Work and Leader Standard Work.

• Coaches and mentors team members and process owners to utilize a defined Kaizen/Lean process improvement methodology that analyzes and interprets data for decision making. Develops staff by assisting them to identify goals and opportunities for learning.
• Manages multiple projects simultaneously.
• Assists with interdisciplinary team leadership/facilitation and change management within targeted service areas. Leads teams independently as assigned.

• Supports the quality and accreditation efforts of the organization by establishing system level clinical standard work instructions during Kaizen/Lean related activities. Works with accreditation and quality leaders to validate that all clinical procedures standard work instructions that guide and support patient care treatments and services are in alignment with quality and safety requirements.
• Leverages best practices (internal & external) and projects across multiple departments.
• Independently performs hospital and departmental work flow assessments/evaluations to identify improvement opportunities and determine data sets for evaluation/verification.
• Assists Leadership in identifying key projects that will provide the optimum benefit in improving Houston Methodist processes and performance.