Part-Time Specialist III Call​/Center

Commitment to Mission

This job carries with it the obligation to uphold the Mission of Lone Star College (LSC) in carrying out the duties of the position. A commitment to positive interpersonal behaviors, professional communication, integrity, leadership, stewardship, respect and accountability to LSC students and employees is essential.

Cultural Beliefs

• One LSC
• Student Focused
• Own It
• Foster Belonging
• Cultivate Community
• Choose Learning

The Chronicle of Higher Education's "Great Colleges to Work For" is designed to recognize colleges that have been successful in creating great workplaces and to further research and understanding of the factors, dynamics and influences that have the most impact on organizational culture at higher education institutions.

Lone Star College has been recognized in multiple categories.

Campus Marketing Statement

Lone Star College-Cy Fair

Lone Star College offers high-quality, low-cost academic transfer and career training education to 80,000+ students each semester. LSC has been named a 2023 Great Colleges to Work For institution by the Chronicle of Higher Education.

LSC consists of eight colleges, seven centers, eight Workforce Centers of Excellence and Lone Star Corporate College.

Located in suburban northwest Houston in the heart of the CyFair Community, the college provides a full range of offerings including unique programs in fire science technology, logistics management and sonography. Since opening our award winning campus in 2003, the college has experienced record growth and supports an exciting learning environment that brings together state-of-the-art technology and active, collaborative learning.

Location address is 9191 Barker Cypress Road, Cypress, TX 77433.

Job Description

POSITION SUMMARY:

The PT Specialist III, Call and Welcome Center provides assistance to callers and visitors regarding all aspects of the college system. The Call and Welcome Center is the first point of contact for all students, employees, faculty and the public for Lone Star College.

ESSENTIAL JOB FUNCTIONS:

KNOWLEDGE, SKILLS, AND ABILITIES:

• Skilled in using a multi-line telephone system
• Excellent verbal and written communication skills
• Skilled in communicating effectively with individuals from diverse socio-economic backgrounds
• Ability to understand maps and building (campus) layouts and communicate directions
• Ability to establish and maintain effective working relationships with co-workers, students, and the general public
• Skill in providing excellent customer services in meeting and satisfying customer needs
• Ability to use critical thinking skills and function independently to solve complicated problems
• Ability to handle sensitive and/or confidential matters in a professional manner
• Knowledge of general customer support protocols and telephone etiquette
• General knowledge of web applications, PC knowledge and Microsoft Office applications
• Skill in working in a collaborative team environment
• Good organizational…