Customer Service Representative – Cypress

Job Description

If you are a motivated individual with a passion for delivering exceptional customer service, we would love to hear from you. Apply now to join our dynamic team as a Customer Service Representative!

• Handle incoming customer inquiries via phone and email.
• Provide accurate and timely information to customers regarding services.
• Assist walk-in customers.
• Resolve customer complaints or issues in a professional and efficient manner.
• Collaborate with other departments to ensure customer satisfaction.
• Take payments by phone and in person.
• Maintain customer records and update information as needed.

• Excellent communication skills, both verbal and written.
• Strong problem‑solving abilities and attention to detail.
• Ability to analyze customer needs and provide appropriate solutions.
• Previous customer service experience with a water utility company preferred.
• Proficient in using computer systems and software applications.
• Ability to work in a fast‑paced environment and handle multiple tasks simultaneously.
• Positive attitude and ability to work effectively as part of a team.

• Full medical, dental, vision available after 60 days.
• 401(k) after 1 year of employment.
• Paid holidays after 90 days.
• Two weeks paid vacation after 1 year.

Full Time

Cypress, Texas