Jack Box - TEAM LEADER

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Responsible, as the first-line operational supervisor, for training and leading team members in consistently delivering an exceptional guest experience, including ensuring great tasting/quality food, executing on 20/20 guest expectations, and ensuring compliance with all Jack in the Box procedures, systems and standards.

• (Hassle Free) Always says "YES" to the guest and works with the team to help solve problems; follows the 3-steps (Listens, Says Sorry, Makes it Right) if a problem occurs; and uses JIB Smart Selling standards as appropriate.
• Trains and coaches team members using the Guest Expectations training materials.
• Models being calm and productive during busy times.
• Coaches team members to ensure they are knowledgeable on job requirements.

• (Skill) Recognizes and calls out correct performance of each role and puts the person in a position to demonstrate the technique.
• Documents high standards for booth, drive-thru, core, cooking and service station food handling, seating and to-go service, lunch and dinner menus, behind-the-counter prep and baking, store service, back-of-house, lunch platters, roadside snack stations, and the restroom.
• Monitors regular training for each station. The starting experience should be greatest.
• Makes sure all employees are consistently using JIB SOP procedures, protocols and manager curation. Employees are properly trained, paged, and on-call for the situation. They also follow policy.
• Follows Smart Selling standards to help drive upsell and > $1,000 sales to help JIB as a leader.
• Gives real time thought on why it matters and the best ways to do it if the employees

• (Clean) Holds team members accountable to the JIB uniform and grooming standards and coaches them when non-compliant.
• Models looking nice and professional; shirt is tucked in; hair is contained via a hat, visor and/or hairnet, and uniform is clean and unwrinkled.

• (Friendly) Models acknowledging each guest with a smile, treating everyone with care and respect, always having a positive and friendly attitude.
• Coaches team members on having a positive, friendly attitude and behaviors.
• Models and coaches team members on the JIB Hospitality Model.

• (Clean) Models how to maintain restaurant cleanliness (interior/exterior) and monitors the facilities to ensure it is done on a regular basis.
• Helps with order taking and cashiering during busy times.
• Is organized and actively leads and coaches the team on being ready and prepared to serve guests as they arrive.
• Encourages team members to ask for help, when necessary, to meet guests' needs.
• Follows the JIB Restaurant Policies and Rules in regard to scheduled working hours, breaks, and timekeeping.

• (Food Quality) Monitors quality to ensure the food looks and tastes great and is of high quality.
• Models and monitors food presentation and coaches team members when necessary.
• Coaches team members to ensure that the taste, appearance, and temperature standards are met for all products, and retrains when necessary.

• (Fast) Models a sense of urgency, hustles, greets guests and encourages team members to do the same.
• Leads and coaches team on how to provide consistent, fast service.
• Helps with order taking and cashiering during busy times.

• (Accurate) Models how to communicate and work within a team to ensure order is accurate for the guest, repeats orders following JIB standards.
• Follows-up on order errors to get to the bottom of problems and works with team to learn from their mistakes and improve. Does not dismiss errors.
• Holds employees accountable to minimal order errors and re-trains them as needed.

• (Food Safety/Quality) Makes sure food is safe for the guest by following all food safety and food quality policies and procedures.
• Follows all hand washing and glove procedures.
• Completes the Food Safety Checklist each shift.

• Has passion for the business and pride in Jack in the Box.
• Inspires team members to embrace the brand.
• Is proud to represent Jack in the Box.

• Treat…