Executive Director of Operations

Overview

Bron Afon Community Housing owns and runs over 8,000 homes across Torfaen and neighbouring communities. We work collaboratively to improve lives, tackle inequality, and create opportunities for people facing disadvantage and exclusion. We’re piloting a 4-day working week based on the 100–80–100 principle: delivering 100% of the work in 80% of the time for 100% of the pay, as part of our commitment to innovation, wellbeing, and work-life balance.

We’re looking for an exceptional Executive Director of Operations to lead transformational change across our Operations Directorate. This is a pivotal leadership role, responsible for delivering outstanding customer experiences alongside the highest levels of compliance, while unlocking efficiencies and new ways of working through our digital investment. You’ll oversee around 350 colleagues, across Communities and Placemaking, Property and Asset Management, and a large Direct Labour Organisation (DLO), driving productivity and integration to create a seamless service for customers.

• Lead transformational change across the Operations Directorate to deliver outstanding customer experiences, high levels of compliance, and efficiencies through digital investment.
• Oversee approximately 350 colleagues across Communities and Placemaking, Property and Asset Management, and a large Direct Labour Organisation (DLO).
• Drive productivity and integration to create a seamless service for customers.

• Proven experience of leading significant change in a complex, customer-focused environment.
• Track record of improving commercial performance, delivering efficiencies, and ensuring regulatory compliance.
• Strong strategic insight, board-level exposure, and the ability to inspire and hold teams accountable.
• Experience in asset management and/or social housing is highly advantageous.

Further information is available by clicking Apply. If you would like to discuss the opportunity further, please contact Chantelle Harris on or Louise Bickley on at Gatenby Sanderson.

Bron Afon is an equal opportunities employer and welcomes applications from all suitably qualified individuals, regardless of disability, race, gender, or other protected characteristics. If you require any adjustments during the recruitment process, please get in touch to discuss how we can best support you.

The closing date is 9am on Monday 9th February 2026.