CI Coordinator

Job Title:

Continuous Improvement (CI) Co‑ordinator
Salary: £26,000 per annum

Location:

Office‑based, Monday‑Friday

Hours:

37.5 per week (Mon‑Thurs: 08:00‑16:00; Fri: 07:30‑15:30)

This permanent position reports to the Head of Customer Excellence and supports continuous improvement activity across the Customer Experience (CX) function. You will work closely with Customer Service and Customer Operations teams to review current processes, identify improvements, and help implement practical, customer‑focused changes.

• Identify and improve ways of working across CX. Maintain clear and up‑to‑date process documentation.
• Lead improvement initiatives from idea through to implementation.
• Act as a central contact for improvement activity, tracking actions and outcomes.
• Provide operational support (e.g., customer service/admin tasks) during busy periods.
• Share progress updates and recommendations with stakeholders.

• Experience in customer service or customer operations.
• Some exposure to projects or process improvement work.
• Strong organisation and administrative skills.
• Confident using Microsoft Office (Word, Excel, Outlook). Proactive, detail‑oriented, and customer‑focused.

To be considered for this role, please upload your CV or contact Naomi on

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