Retail Sales Specialist

Overview

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Earn $18/hour base pay, with the potential to earn $22.50/hour through commission and incentives. Perks include free and discounted internet, TV, and mobile, with the potential for a long and rewarding career with Spectrum.

Do you have a passion for connecting with people and driving sales? As a Retail Sales Specialist at Spectrum, you’ll be the face of our company, promoting and selling our portfolio of products and services to both existing and new customers. Your role is pivotal in enhancing the customer experience and fostering a culture of exceptional customer care at every store location.

• Enhance the customer experience while meeting sales, service, and operational goals.
• Identify sales opportunities and create ideal customer experiences through product support and education.
• Build positive customer relationships, practice effective listening, overcome objections, and resell the value of our products.
• Maintain knowledge of Spectrum products, pricing, promotions and visual standards, while minimizing product losses.
• Ensure a welcoming store atmosphere, deliver a clean retail experience, communicate effectively, adhere to policies, resolve issues, and participate in training programs.

• Flexible schedule; regular attendance; physical demands (lifting up to 35 lbs; prolonged standing); adherence to Spectrum’s dress code in a moderately noisy retail environment.

Education

• High School Diploma or equivalent.

Skills & Abilities

• Proficiency in cash handling and accurate payment transactions.
• High comfort level with personal technology, including mobile devices and video platforms; proficiency in computer applications.
• Basic math skills.
• Ability to read, write, speak, and understand English; prioritize, organize, manage multiple tasks and handle change effectively.
• Familiarity with goal- and incentive-based work environments.
• Strong performance in a fast-paced team environment.
• Effective communication with employees and customers in person, on the phone and in writing.
• Highly effective interpersonal skills for building partnerships across the organization.
• Self-motivated, with a competitive spirit and a desire to exceed sales goals.
• Positive and professional demeanor, strong attention to detail and problem-solving skills.

• Knowledge of the latest technology and devices.
• 1-5 years of sales/customer service experience.
• 1-3 years of telecommunications/wireless experience.

The base pay for this position generally is between $18.00 and $24.60
. The actual compensation offered will consider a wide range of factors, including skills, qualifications, experience, and location. Some positions are eligible for additional forms of incentive-based compensation such as bonuses. A commission earnings target starting at $9,360 is included.

In addition, our employees can access pay and benefits packages. A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us:
Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. We also provide local news, programming and regional sports via Spectrum Networks and advertising via Spectrum Reach. When you join our team, you’ll be keeping customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve—providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Spectrum is an Equal Opportunity Employer.