Part Time - Outlet Customer Service Associate

Responsibilities

• Provides SMART customer service at all times through the daily execution of Lowe's Outlets.
• Seeks out customers to understand their needs and assists in locating, selecting, carrying, and/or loading merchandise; listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary.
• Demonstrates sincere appreciation to customers and communicates information regarding stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s Outlet programs.
• Provides prompt support to all checkout functions, call buttons, departmental pages, or requests for assistance.
• Writes customer contracts and invoices for equipment rental.
• Cross-functionally trains in other areas of the Outlet to help deliver the best customer service.
• Generates leads for Project Specialist Exterior (PSE) programs by actively engaging customers in their project needs.
• In-stock: uses store systems to prioritize loads, print pricing labels, and look up items or item numbers for price and inventory information.
• Down stocks merchandise by looking for empty areas on shelves and replenishing supplies; prepares merchandise in department of responsibility based on customer requirements/specifications.
• Maintains Clean and Safe Stores: monitors merchandise entering and leaving store entrances and exits and assists customers or associates who trigger the alarm; detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection.
• Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas; maintains a safe and secure work environment, including daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates.
• Follows safety requirements relevant to regular duties: top stock safety, reinstalling safety cables, use of aisle blockers, tether lines on power equipment, spotters, and safety devices; operates store equipment as needed (e.g., Zebra phone, telephone, paging system, iPhone, copiers, fax machines, computers, CCTV surveillance system, pallet jacks, electric lifts, compactor baler).
• In addition to above responsibilities, performs other duties as assigned.
• Provides exceptional customer service by applying SEEK – LEARN – BUILD to all interactions with Pro customers in Lowe’s Outlet.

• Assists Pro customers to find product by walking the customer to the correct aisle and bay and assists with loading product in the aisle and into their vehicles to provide a faster “in and out shopping experience.”
• Understands Pro Loyalty, Pro Credit, MSH, Volume Savings and Pro Delivery programs. Uses the SMART phone and sales terminal to enroll customers into these programs.
• Uses point-of-sale terminals to process walk-up, phone, email, and online orders. Calls vendors to verify product availability and cost as needed.

• Helps customers have a positive shopping experience by neatly displaying up-to-date and accurate pricing and signage.
• Uses cash register to process sales transactions according to company guidelines and delivers excellent customer service during checkout to encourage return visits.
• Completes freight and merchandising fulfillments, physically moves stock as delivered, schedules shipments when necessary, and checks the quality and accuracy of orders.
• Processes returns to the Distribution Centers and appropriately disposes/returns items. Coordinates and supports deliveries from beginning to end, serving as the expert for answering questions and solving problems related to deliveries.
• Inspects merchandise prior to loading and delivery, prepares merchandise and loads for delivery, supports planned delivery routes, verifies invoices against items loaded, and assists with product connections or returns.
• Inspects and cleans interior areas (e.g., bathrooms, breakrooms, hallways) as well as exterior areas (e.g., parking lots) as needed.
• Keeps staff and customers safe by walking the store to check for leaks, spills, and unsafe displays, fixes equipment and facilities, and performs preventative maintenance.

Note: Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit