Customer Service Representative - State Farm Agent Team Member

Customer Service Representative – Service-Focused with In-Book Sales Goals

Meghan Mac Donald State Farm Agency

Location:

756 Graham Road, Cuyahoga Falls, OH 44221
Job Type: Full-Time | In-Office

Deliver Exceptional Service. Strengthen Relationships. Meet Monthly Sales Goals
.

The Meghan Mac Donald State Farm Agency is seeking a Customer Service Representative who excels at delivering outstanding service while also being accountable for monthly in-book sales goals. This role is ideal for someone who leads with empathy, builds trust with existing customers, and can confidently pivot service conversations into meaningful coverage recommendations.

You will serve as a primary point of contact for our current clients—handling questions, policy changes, and claims support—while proactively identifying coverage gaps and recommending additional products that add real value for the customer.

Full licensing is required. Candidates must hold Property & Casualty and Life & Health licenses. If not fully licensed, candidates must obtain their Property & Casualty license prior to Day 1 start in the agency. We provide guidance and support to help you complete the licensing process.

• Answer customer inquiries and provide clear, accurate policy and coverage information
• Assist customers with policy changes, updates, renewals, and endorsements
• Support customers through the claims process and follow up as needed
• Conduct proactive account reviews to ensure policies remain current and effective
• Identify coverage gaps and pivot service conversations into in-book sales opportunities
• Recommend additional products using a needs-based, customer-first approach
• Meet established monthly in-book sales goals while maintaining service excellence
• Maintain accurate documentation of all customer interactions
• Collaborate with agency team members to deliver a seamless customer experience

• Strong customer service mindset with excellent relationship-building skills
• Ability to listen first, guide confidently, and ask for the business when appropriate
• Comfort being accountable to monthly sales and retention goals
• Excellent communication, organization, and follow-through
• Detail-oriented with the ability to multitask effectively
• Prior customer service, account management, or insurance experience preferred
• Full licensing required:
  Property & Casualty and Life & Health
  • Property & Casualty must be obtained prior to Day 1 start (support provided)

• Competitive base salary plus commission and performance incentives
• Licensing guidance and support to help you start strong
• Ongoing training and professional development
• Clear expectations with measurable monthly goals
• Supportive, service-driven team culture with growth opportunities
• Long-term career advancement within a stable, growing agency

If you take pride in delivering exceptional service and are motivated to grow through meaningful, needs-based sales conversations, we’d love to hear from you.