GenAI Solutions Architect, Customer Systems

GenAI Solutions Architect, Customer Systems

Sunnyvale, California, United States Software and Services

At Apple, we are driven to deliver exceptional experiences through ultra-fast, thoughtfully designed, and meticulously crafted solutions. Our team is not just any group; we are a highly motivated, fast-paced, and dynamic collective of professionals committed to scaling new heights and achieving excellence. We seek individuals who strive beyond mediocrity and are relentless in their pursuit of perfection. The Support Engineering GenAI Solutions team at Apple is seeking a dedicated and detail-oriented Solution Architect.

We are seeking a visionary and hands‑on Generative AI Solution Architect to lead the design and implementation of cutting‑edge AI solutions. In this role, you will bridge the gap between business strategy and technical execution. You will be responsible for architecting scalable GenAI applications (using LLMs, RAG, and Agents), selecting the right infrastructure, ensuring data security, and guiding engineering teams from proof‑of‑concept to production.

If you are highly motivated and passionate about solving complex problems, fostering innovation, and developing critical cross‑functional products in a fast‑paced, collaborative environment, this role is for you.

Our team is responsible for building and managing GenAI based conversational AI systems for multiple business groups within Apple. While most of the use-cases are associated with automating contact center use cases, the team builds solutions for multiple other complex business challenges. In this role, you will employ innovative techniques, working collaboratively with cross‑functional team members and business stakeholders during full lifecycle development process.

Serve as the Customer System GenAI domain champion, leading the design and architectural development of innovative solutions that enhance the end‑to‑end experience for customers across diverse channels.

• 9+ years of total experience in software engineering, data engineering, or solution architecture.
• 2+ years of hands‑on experience designing and deploying GenAI solutions/Agentic AI solutions using RAG in production
• Strong proficiency in Python/Rust and modern AI SDKs.
• Demonstrated ability to create architectural diagrams and technical documentation for non‑technical stakeholders.

• Bachelor’s degree in Computer Science, Engineering, or a related technical field.
• Excellent problem‑solving and analytical skills
• Strong written and verbal communication skills as well as strong organizational skills.
• Ability to juggle and complete multiple tasks
• Excellent leadership and influencing skills
• Proficient at managing multiple global efforts simultaneously
• Able to fit in well with a team, understand capabilities and priorities
• Self‑motivated and pro‑active with demonstrated creative and critical thinking capabilities
• Engineering/ Technical background preferred

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $181,100 and $318,400, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including:
Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.

Note:

Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.

Apple accepts applications to this posting on an ongoing basis.