AppleCare -Device Quality & Automation Engineer

Apple Care On-Device Quality & Automation Engineer

San Francisco Bay Area, California, United States Software and Services

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish!

Our team is looking for a Quality & Automation Engineer to join our Apple Care Product Ops team to support planning, crafting, scheduling, coordinating, and implementing tests for projects in the Apple Care On-Device channel.

As a Apple Care On-Device Quality & Automation Engineer, you will be tasked with working along side project PMs, developers and testers across multiple teams and organizations to fanatically ensure high quality products for our business and customers while continuously improving testing practices.

• You will participate in release of system improvements / new functionalities from Development to Production through effective quality and automation engineering.
• Encouraged to lead end to end test activities including test strategy, test process management, team coordination and communication, be able to determine test automation approach and scope for the project effort work with multi-functional teams to support each release project testing and post Release/Change review.
• You will develop test plans, facilitate creation of test cases, and test scripts on multiple projects of varying sizes and develop the automation stack in support of testing.
• Build tools and infrastructure to support GenAI integration for automation.
• You will build and maintain overall testing knowledge repository for the Apple Care Business Development team, continuously improve testing standard processes and methods, and report testing metrics including SLAs and indicators.

• BS degree in computer science or information management plus 3-5 years of related QA experience
• 3+ years of hands‑on experience in test case scripting and quality and automation engineering
• GenAI tools integration for automation
• Proven track record of driving quality automation, building tools and QA testing
• Experience testing on macOS, iOS (mobile apps)
• Must have a solid understanding of SQA methodologies and practices
• Prior experience with leading QA efforts across multi‑functional projects/teams is mandatory
• Excellent verbal and written communication skills to effectively interact with multiple customers
• Solid experience working with remote teams situated in different time zones (onsite & offshore teams)
• Strong in analytical problem‑solving skills and looking beyond what’s obvious

• Experience with business use‑case testing, SAP tools use, quality plan creation, debugging tools usage including Charles, sysdiagnose, accessibility testing.
• Cloud based technologies a plus.

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $141,800 and $258,600, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including:
Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.

Note:

Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.

Apple accepts applications to this posting on an ongoing basis.