Designer - Product III

Product Designer

Location:

Remote / California

Duration: 2-4 weeks

We are seeking an experienced UX/UI Designer to design a Datadog-based operations dashboard for the Client Pay Business Operations team.

This dashboard will enable real-time monitoring of:

• Partner system uptime
• Failures and incidents
• Product experience across multiple geographies

The goal is to create clear, actionable visualizations that allow the team to quickly identify issues and compare performance globally.

An initial draft dashboard exists. This engagement will assess, refine, and redesign it as needed.

The Business Operations team manages payment partners worldwide, including:

• Primary strategic partners
• A long tail of smaller partners

They need a dashboard that helps them:

• Monitor uptime in real time
• Identify and triage failures quickly
• Compare performance across regions
• Distinguish primary partner issues from long-tail partner issues

• Review the existing draft dashboard
• Identify gaps, usability issues, and improvement opportunities

• Define partner and geography hierarchy (Global → Region → Country → Partner)
• Design filtering and drill-down logic
• Establish clear user flows for multi-partner, multi-geography views

• Production-ready dashboard designs
• Designed within Datadog's widget and layout constraints

• Clickable prototype
• Demonstrates filters, drill-downs, and alert states

• Annotated handoff documentation
• Clear mapping to Datadog components and capabilities

• Scale Visualization
  Highlight primary partners while keeping long-tail partners accessible without clutter.
• Geographic Hierarchy
  Enable seamless drill-down from global view to region, country, and partner.
• Real-Time Clarity
  Ensure at-a-glance understanding with clear severity indicators.
• Platform Constraints
  Work within Datadog's dashboard capabilities and widget types.

Meeting Purpose Duration

• Kickoff – Review existing draft, align on goals, discuss hierarchy – 1.5–2 hrs
• Design Review 1 – Present IA and wireframes – 1–1.5 hrs
• Design Review 2 – Present high-fidelity mockups – 1–1.5 hrs
• Final Handoff – Deliver designs, prototype, and specs – 1 hr

• 5 years of UX/UI design experience
• Strong portfolio demonstrating dashboard or data visualization work
• Experience designing within constraint-based platforms (Datadog, Grafana, Tableau, Looker, etc.)
• Ability to create production-ready design specifications
• Experience designing enterprise B2B or internal tools

• Direct Datadog dashboard design experience
• Background in operations, SRE, or infrastructure monitoring
• Experience visualizing hierarchical data (geography, org structures, partner tiers)
• Familiarity with enterprise design systems or Human Interface Guidelines

• Comfortable collaborating with engineers and data teams
• Able to translate ambiguous requirements into structured design solutions
• Self-directed and responsive to async feedback

Total Estimated

Hours:

54–66 hours

Breakdown:

• Kickoff dashboard review: 4–6 hrs
• Information architecture wireframes: 10–12 hrs
• High-fidelity mockups (3–5 views): 16–20 hrs
• Meetings (4 total): 6 hrs
• Revisions (2 rounds): 8–10 hrs
• Interactive prototype: 6–8 hrs
• Handoff documentation: 4 hrs

• Access to existing dashboard and sample data will be provided
• Partner list, geographies, and priority tiers will be shared
• Stakeholders available for feedback within 48 hours
• Implementation will be handled by the internal team

• Datadog engineering or implementation
• Data pipeline or backend work
• Ongoing maintenance after final handoff

• Business Operations team can identify partner failures within seconds
• Geographic and partner hierarchy is intuitive without training
• Final designs are fully implementable within Datadog's capabilities