Head of Product, Global AI Learning Platform

Overview

Summary:

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. We are seeking a visionary and results-oriented Head of Product, Global AI Learning Platform to lead a monumental transformation within Apple s Worldwide Channel Strategy & Operations organization.

This high-visibility, high-stakes role is at the forefront of replacing a critical legacy enterprise Learning Management System (LMS) with a cutting-edge, AI-powered solution. This next-generation capability is designed to revolutionize sales training for Apple s field staff (B2C) and global partner network (B2B), directly impacting sales performance, knowledge retention, and the customer experience worldwide. You will own the end-to-end product strategy, roadmap, and execution for this multi-year, global initiative, while building and leading a high-performing product and program team in a matrixed environment.

This is an unparalleled opportunity to leverage your passion for technology and innovation to deliver measurable business outcomes at Apple s scale.

You thrive on solving complex enterprise challenges, and are driven by the opportunity to shape the future of sales learning. If you are ready to make a significant impact on Apple s global success, you re invited to lead this strategic imperative.

• Define & Champion Product Vision:
  Develop and continuously evolve a compelling product vision, multi-year strategy, and roadmap for the new AI-powered learning solution, strategically balancing innovative AI capabilities with safe, phased legacy system replacement.
• Drive Strategic Prioritization:
  Own critical prioritization decisions across diverse global audiences (B2C retail staff, B2B enterprise & education partners), ensuring alignment with Apple s strategic business objectives and maximizing impact.
• Lead Learning Innovation & Integration:
  Champion the integration of cutting-edge AI/ML capabilities (e.g., personalization, recommendation engines, generative content, NLP/chatbots) to create highly engaging, adaptive, and effective learning experiences.
• Oversee Execution Excellence:
  Lead disciplined product discovery, definition, and delivery processes within an agile framework, ensuring high-quality requirements, clear epics, and seamless collaboration with internal and external engineering teams.
• Manage Complex Migrations:
  Oversee the intricate migration of legacy content, learner data, and configurations, ensuring data integrity, compliance, and zero disruption during global rollouts and cutovers.
• Build & Empower High-Performing Teams:
  Recruit, mentor, and inspire a high-performing product and program team, fostering a culture of innovation, accountability, continuous improvement, and customer-centricity in a highly matrixed, global environment.
• Strategic Stakeholder Engagement:
  Serve as the primary product voice, building trust and strong relationships with executive leadership, sales organizations, legal/compliance, geo teams, and external partners to ensure alignment and drive adoption. Closely collaborate with the AIML Technology Development and Innovation team and Sales Engineering.
• Risk Management & Mitigation:
  Proactively identify and manage program-level risks (e.g., migration complexity, compliance, partner adoption, AI ethics), developing robust mitigation strategies and clear escalation paths.
• Measure & Optimize Business Impact:
  Partner with Sales Finance, Advanced Analytics, and regional teams to establish, analyze, and communicate program-level OKRs and KPIs, directly linked to measurable sales enablement outcomes (e.g., training completion, engagement, knowledge retention, post-training sales performance uplift, ROI), influencing strategic investment decisions.
• Financial Stewardship & Process Optimization:
  Lead forecasting, budgeting, and financial analysis for the platform, making data-driven recommendations for resource allocation and program optimization. Design and optimize global business processes to maximize system adoption and efficiency across Apple s channel ecosystem.

• 10+ years of…