Site Reliability Engineer - Media Production Infrastructure

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This position is on-site and based in Cupertino, CA
. We are open to candidates who are willing to relocate within a reasonable timeframe.

We are seeking a highly skilled and experienced Site Reliability Engineer (SRE) to join our Platform Engineering team, supporting a world-class media production environment for a leading global technology company. This is a crucial role within a Managed Services model, focused on ensuring the high availability, performance, and resilience of critical server, storage, and media workflow systems. You will be one of two dedicated on-site SREs who will partner with remote and consulting staff to provide around-the-clock operational support and continuous infrastructure improvement.

• Infrastructure Management:
  Maintain and troubleshoot all production hardware, servers, and storage infrastructure, with a specialized focus on the Storage Area Network (SAN).
• Storage Expertise:
  Execute key maintenance and support for the SAN environment, including firmware/software updates for fiber switches, RAIDs, and ape systems.
• Networking and System Admin:
  Manage Directory services, network services (DNS, static IPs, subnet masks), and configure shares and permissions on the SAN.
• Monitoring and Observability:
  Manage and improve custom dashboards for 24/7 monitoring of systems, RAIDs, temperature sensors, and backup/archive processes.
• Custom Application Support:
  Contribute to the development and maintenance of custom applications and dashboards that support media workflows, including tools for project deployment, directory services integration, and ticketing.
• Remote/On-Demand Support:
  Provide active on-site support and participate in a 24/7 on-call rotation for critical interventions (e.g., power/cooling issues).
• Backup and Archive:
  Manage the Backup and Archive environment, maintain tape systems, and prepare projects for archiving to the cloud.

• Experience:
  
  14+ years of experience working with macOS and SAN environments, preferably Xsan.
• Experience working with Stor Next and Jamf
• Technical Depth:
  • Deep expertise in Fibre Channel networking.
  • Demonstrated experience with hardware RAIDs, block storage, and LUN creation.
  • Thorough knowledge of macOS ACLs, POSIX permissions, and Directory Services.
  • Expertise in installing and configuring Prometheus and Grafana, including creating Prometheus exporters.
• Software & Scripting:
  • Experience with Shell Scripting
  • Experience with remote connection technologies
  • Thorough knowledge of data management for media and entertainment

Please note that while this role is open to candidates willing to relocate, Monks does not offer relocation assistance for this position. Any relocation costs would be the responsibility of the candidate.

• Salary range: $ - $ USD
• Compensation range and status:
  Monks may pay more or less than the posted range; final salary determined based on job-related factors, not on protected status.

• Excellent, full coverage medical, dental, and vision insurance
• Generous PTO and 15 company-wide holidays
• 401k with company contribution
• Paid parental leave
• Work-life balance with an emphasis on personal well-being
• Career growth in a disruptor space & entrepreneurial opportunities within the Monks network
• A globally diverse & inclusive culture with employee resource groups

This role is subject to our Return to Office (RTO) policy. If you reside within a commutable distance of one of our office locations, you will be expected to work from the office a set number of days per week. The specific details, including the number of required office days, will be in accordance with the company’s then-current RTO policy, which is subject to change from time to time.

Monks is the global, purely digital, unitary operating brand of S4

Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global marketing and technology services to accelerate business possibilities and redefine how brands and businesses interact with the world. Its integration of systems and workflows delivers content production, enterprise-grade technology and data science fueled by AI—managed by diverse digital talent.

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects.