Senior Manager of AI Enablement & Adoption - Services Operations

Senior Manager of AI Enablement & Adoption - Services Operations

Cupertino, California, United States Software and Services

We are assembling a new team to expedite the adoption of Artificial Intelligence (AI) throughout Services Operations. We are seeking a senior leader to establish and scale the AI Education, Training, and Adoption function, encompassing the design of role‑based learning journeys, the development of hands‑on enablement programs, the expansion of the AI Ambassadors network, driving AI community efforts, and the implementation of change management necessary for a successful AI transformation.

This role holds significant visibility and serves as a foundational position. As one of the initial hires for this pillar, you will shape the strategy, develop programs from the ground up, collaborate deeply with leaders across the organization, and directly influence the adoption and utilization of AI by hundreds of employees globally. The ideal candidate possesses extensive experience as a builder, demonstrating equal proficiency in operating at the strategic level and executing tasks hands‑on.

In this role, you will design and lead org‑wide AI learning and adoption strategy. You will craft engaging, scalable learning experiences for employees and leaders across a wide range of AI fluency levels — from those unfamiliar with AI to technical product teams pushing the boundaries of innovation. You will collaborate closely with cross‑functional teams including L&D, HR, Communications, Product, and Engineering to embed AI fluency into onboarding, leadership development, and day‑to‑day workflows.

You will also oversee the AI Ambassadors network, building a global community of practitioners who champion adoption across the organization. You will measure and track adoption, understand barriers to change, and use data‑driven insights to iterate on programs and materials. Your work will play a critical role in evolving how we work, learn, and innovate with AI.

• AI Learning & Skill Development
• Build comprehensive role‑based learning journeys for employees and people leaders across AI fluency levels.
• Design and deliver hands‑on learning experiences including workshops, training sessions, hackathons, and guided labs.
• Provide and maintain self‑serve enablement resources (websites, videos, newsletters, toolkits, playbooks).
• Adoption & Change Management
• Scale and operationalize the AI Ambassadors network to support teams globally.
• Lead organizational change management efforts to build awareness, confidence, and sustained usage of AI tools.
• Document, publish, and spotlight AI adoption case studies and exemplary use cases across the org.
• Partner with Internal Communications to drive clear, engaging storytelling on AI progress.
• Cross‑Functional Partnership & Integration
• Work with L&D, People Business Partners, and cross‑functional teams to embed AI learning into leadership development, onboarding, and talent programs.
• Collaborate with teams across Apple and learn from AI enablement initiatives happening elsewhere to adopt best practices for Services org.
• Partner with Technology & Innovation teams to train employees on emerging tools and workflows.
• Measurement & Continuous Improvement
• Define and track KPIs to measure learning effectiveness, adoption, and engagement.
• Implement feedback loops and data‑driven mechanisms to continuously refine programs, content, and delivery.
• Monitor external trends and AI education best practices to keep Apple’s workforce capabilities at the forefront.

• 15+ years of experience in Learning & Development, Strategy, Technical Enablement, Change Management, Program Management, or a related field.
• Experience building and scaling learning programs for diverse global audiences.
• Strong facilitation skills, with experience leading training.
• Demonstrated success driving large‑scale adoption initiatives and influencing senior leaders.
• Experience working in dynamic, ambiguous environments and building new programs from scratch.
• Excellent communication skills with the ability to simplify complex topics for multiple audiences.
• Strong analytical and…