WW Sales BPR Program Manager, Salesforce PMO & Release

WW Sales BPR Program Manager, Salesforce PMO & Release

Cupertino, California, United States Sales and Business Development

Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.

Are you a strategic thinker who excels at tactical execution? Do you love to solve problems and have an uncanny knack for analytics? As part of our World Wide Sales Business Process Re-engineering (BPR) group, you and your team will be responsible for implementing strategies, programs, tools, and processes that enable the business to drive sales, improve customer experience, and innovate the way we lead and support one of the largest channel operations in the world.

These solutions are typically new technical capabilities and/or the transformation of business processes to support continuously evolving sales motions, expanding Geo coverage and routes-to-market, and growing complexity of sales plays.

As a WW Sales BPR Program Manager, you will lead one of the largest and most complex programs within Apple’s Sales ecosystem, overseeing multiple interconnected projects and coordinating across diverse teams. You will leverage your strong collaboration skills and leadership capabilities to manage vertically and laterally across the organization, build meaningful relationships with business partners, and influence program direction. Through your ownership, forward-thinking influence, and passion for creating solutions, you will make an impact on Apple’s business for years to come.

In this role, you will:

- Drive the end-to-end delivery of multiple projects through the complete life cycle (Discovery, Design, Development, Testing, Technical Deployment)- Engage with leadership, business partners, and engineering teams to develop project timelines and communication plans
- Own and administer internal ticket management tools and processes
- Manage program cadence with weekly rhythms and regular check-ins and milestones across teams
- Secure commitments and ensure adherence to established schedules
- Partner with leadership teams to manage budgets for projects and any changes to those budgets
- Coordinate resource allocation across multiple projects
- Recommend process innovations and efficiencies through analysis, observations, industry trends, and standard methodologies (e.g.: Design Thinking, Agile) for the program
- Leverage leading-edge technology (e.g. AI) and process improvement ideas to optimize program planning and delivery
- Reduce complexity, remove unnecessary steps and streamline operational workflows
- Build for scale by designing holistically with focus on flexibility and operational efficiency of the program
- Create better tools and systems; train teams to use them effectively and enable faster, more efficient work
- Define and enforce program standards, methodologies, and best practices across all projects to ensure consistency in deliverables
- Lead project execution think strategically, connect dots in the bigger picture, while remaining comfortable with detailed deliverables
- Influence decisions through collaboration, leadership, and customer-focused approach
- Mentor and develop project managers and team leads within the program
- Foster a culture of innovation, collaboration, and continuous improvement
- Negotiate with cross-functional teams and business partners to remove barriers and achieve results without compromising quality of end deliverables
- Effectively influence partners, experts, leaders through excellent written and verbal communication
- Keep management updated and elevate issues as needed
- Map and manage dependencies between projects within the program; ensure integration points are identified and coordinated across project teams
- Identify, assess, and mitigate program-level risks and dependencies across multiple projects
- Establish and maintain program governance frameworks and decision-making processes
- Create executive dashboards and status reports showing program health, milestones
- Conduct program-level retrospectives and capture lessons learned

• Typically requires a minimum of 8 years of related experience
• Background in program management, business analysis, or similar role leading complex, cross-functional business transformation projects
• Proven track record of delivering large-scale programs on time and within budget, including leading simultaneous projects with competing priorities, strategies, and timescales
• Experience with Consumer and B2B sales processes (e.g., account plans, forecasting, deal registration, pipeline management, partner incentives, etc.)
• Familiarity with Salesforce platform functionality and best practices, native capabilities, customization, and integrations with external systems
• Outstanding communication skills with the ability to simplify complex ideas and tailor messaging to technical and…