ServiceNow Architect

I am Km Priya, a Technical Recruiter with Next Level Business Services, Inc., one of the fastest growing IT staffing and services firm in the nation specializing in staff augmentation for end to end Enterprise IT Solutions. I viewed your resume on one of the job boards; I understand that you may be actively looking for new opportunities. I am trying to fill up a full time position for one of our major clients.

More about this role is provided below:

Service Now Architect

· Architecting and designing implementations with the Service Now ITSM platform

· Develop roadmap and blueprints to enable client transition to Service based organization with clear, realistic, and pragmatic goals that are aligned with strategic direction

· Demonstrated consulting expertise (gather requirements, problem solve and recommend) in mid-sized and large (Fortune 500) customer environments

· Demonstrated ability to achieve high level of Customer Satisfaction on all consulting engagements

· Planning and managing discovery/ assessment activities and defining high-level program/action plans

· Identifying opportunities to drive more value from an organization's IT strategy through targeted areas contributing to improved business performance and innovation by addressing constantly changing business needs.

· Understanding the business implication of process-centric IT in striving to achieve process excellence

· Ensuring continuity for customer from pre-sales to delivery

· Actively develop practice IP by driving continuous improvement of the processes, standards, policies, working methods, and tools

Basic Qualifications:

· Bachelor’s degree in Information Systems or related field.

· 10+ years of experience in IT Infrastructure and Application Development space.

· 5+ years of Consulting experience (client facing)

· 5+ years of leadership level experience with Enterprise Management tools (such as IBM Tivoli, BMC, CA, HP) and IT Service Management tools such as Service Now, BMC Remedy etc.,

· ITIL Certification (Practitioner or Service Manager Certification preferred)

· Service Now certification (Implementation certification is preferred)

· Strong knowledge of SDLC Methodologies such as Waterfall, Agile, Scrum etc.,

· Expert level knowledge in Service Now scripting and Web Technologies (XML, HTML, JAVA Script, AJAX, CSS, HTTP/S, etc.)

· Deep understanding of the application development lifecycle process, including requirement analysis, quality assurance, design, scheduling, implementation, issue tracking, version control and deployment

· Demonstrated Enterprise Architecture skills, especially in Enterprise System Management and IT Service Management space

· Ability to socialize ideas, make recommendations and gather team consensus to move projects forward.

Additional preferred qualifications include:

· Ability to handle multiple and competing priorities simultaneously.

· Ability to develop and achieve clear, realistic, and challenging goals that are aligned with targeted business results.

· Self-motivated and able to lead and excel in a high pressured environment.

· Experience developing growth strategies and related marketing material for IT Service Management, Cloud, and other infrastructure-related technologies and/or services.

· High level of motivation and commitment.

· Ability to operate and deliver independently without significant oversight.

KM PRIYA

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Next Level Business Services, Inc.

An ISO 27001 and 20000-1 Certified & Minority Business Enterprise (CMBE)

Phone: )

All your information will be kept confidential according to EEO guidelines.