ServiceNow HR Product Analyst

Cupertino, California, United States Corporate Functions

Apple is where individual imaginations gather together, committing to the values that lead to great work! Every new product we build, service we create, or Apple Store experience we deliver is the result of us making each other’s ideas stronger. That happens because every one of us shares a belief that we can make something wonderful and share it with the world, changing lives for the better.

It’s the diversity of our people and their thinking that inspires the innovation that runs through everything we do! When we bring everybody in, we can do the best work of our lives. Here, you’ll do more than join something — you’ll add something.

The People Product Management (PPM) team is looking for an experienced Service Now Employee Relations product lead to partner with our People/HR teams to drive optimization through our enterprise technology solutions. The ideal candidate will have deep experience with Service Now HRSD, specifically within the Employee Relations module, and be self-directed, motivated, and comfortable working in a very fast-paced, hands-on environment.

This role requires deep product expertise and experience with HR Employee Relations processes. As a Service Now Employee Relations product lead, you will play a pivotal role in driving the strategic direction, development, and implementation of solutions within the Service Now HRSD module. Collaborating closely with stakeholders and technical teams, you will assist in designing product solutions, defining requirements, and coordinating the execution and delivery of Service Now HRSD initiatives which improve the Apple team member experience, streamline People processes, and support strategic objectives.

A key focus of this role will be the Employee Relations module, ensuring it effectively supports the workflows and process of users. This individual uses their extensive knowledge of the Service Now HRSD product to drive roadmaps, art of the possible conversations, and helps to set vision and strategy to drive continual improvement and value within the Employee Relations module.

• Work with the People organization as well as other members of the Service Now HR product team to define the product vision, strategy, and roadmap for HR service delivery within the Service Now platform, aligning with strategic People team goals and objectives.
• Collaborate with partners, including business leaders, IS&T teams, and end-users, to gather and understand their requirements.
• Translate business needs into product solutions
• Assist in maintaining a prioritized backlog of features, improvements, and bug fixes based on business value and urgency.
• Participate in sprint planning, backlog grooming, and sprint reviews in collaboration with development teams
• Draft requirements and user stories, acceptance criteria, testing strategy and release plans
• Collaborate with UX designers to ensure a seamless and engaging employee experience.
• Stay informed about industry trends, emerging technologies, and Service Now platform updates related to HR service delivery in the Employee Relations space, and find opportunities for innovation and enhancements.
• Contribute towards continuous improvement of leading standard methodologies.
• Influence decisions and facilitate change management through collaboration and leadership.
• Maintain a level of constant and effective communication with leaders and subject matter authorities in a variety of business, functional and technology areas.
• Specifically, focus on the Employee Relations module, ensuring its alignment with legal requirements, company policies, and standards in employee relations management.
• Collaborate with Employee Relations business partners and specialists to understand their workflows and challenges, and translate those into effective Service Now solutions.
• Ensure the confidentiality and security of sensitive employee relations data within the Service Now platform.

• 5+ years of Service Now HRSD product experience, particularly in HRSD modules such as Case and Knowledge Management for Employee Relations, Employee Center Pro,…