Customer Service Representative

At the forefront of XR innovation, VITURE is redefining how people connect, play, and create through groundbreaking hardware, software, and immersive experiences. Our mission is to build the future of spatial computing — creating technologies that feel personal, seamless, and inspiring. Join a dynamic and cross-disciplinary team shaping the next generation of wearable and digital experiences.

VITURE is seeking a Customer Service Representative to provide dedicated support for our Amazon marketplace operations. This full-time hybrid role is based in Cupertino, CA or Seattle, WA. The ideal candidate is proactive, empathetic, and tech-savvy, with experience in online chat and phone support.

• Deliver excellent customer support via online chat, phone, and email, with timely and professional resolutions.
• Manage Amazon customer inquiries, account questions, and service issues with empathy and attention to detail.
• Collaborate with internal teams (operations, product, logistics) to accelerate and resolve complex cases.
• Maintain accurate documentation of customer interactions and updates in the system.
• Monitor support KPIs such as response time, resolution rate, and CSAT, contributing ideas for process improvements.
• Assist in creating and updating help center resources, FAQs, and knowledge base content.
• Uphold VITURE’s customer-first values, ensuring every interaction reinforces a positive brand experience.

• Bachelor’s degree in Business, Communications, or related field is a plus.
• 2+ years of customer service experience, preferably in e-commerce or technology-driven environments.
• Experience supporting Amazon marketplace or other online platforms is highly preferred.
• Proficient in online chat and phone support, with strong problem-solving and communication skills.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.

• Sick leave, parental leave, and generous PTO, 401(k) savings plan with company match
• Opportunity to work in a fast-growing XR company at the forefront of immersive technology

VITURE provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

• Mid-Senior level

• Full-time

• Customer Service

• Computers and Electronics Manufacturing