Product​/Senior Product Manager, AppleCare

Overview

Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. We believe that if you bring passion and dedication to your job, there's no telling what you could accomplish!

As a member of our Worldwide Product Marketing group, you’ll represent customers throughout a product line’s journey from concept through development and launch. You’ll develop and apply insights to help infuse innovative features into our product development process. Together with our team, you’ll work to craft groundbreaking ideas into tangible products that excite the world.

At Apple, we combine product management/development and product marketing responsibilities into a single, cross functional Product Management role that collaborates with design, engineering, finance, legal, marketing communications, public relations, market research, sales and support for maximum impact across the organization. We are looking for a highly motivated Product Manager to join the Worldwide Product Marketing team to support Apple Care. Are you passionate about creating compelling products and ready to join an amazing team?

Then we want to hear from you!

The Product/Senior Product Manager, Apple Care collaborates across Product Operations, Finance, Engineering, Retail, and Sales teams to define the roadmap and launch new device protection service experiences for Apple Care.

• Shape the product vision, business model, and customer journey for Apple Care repair, replacement, and fulfillment programs across global markets.
• Research and synthesize device protection trends, competitive landscape, customer feedback, and market data to identify new product opportunities.
• Partner with operations and product teams to scale and optimize fulfillment pathways (in-store repair, mail-in service, express replacement, and on-site repair programs).
• Understand the service and repair experience several layers deep and clearly communicate operational complexities with simplicity and insight.
• Negotiate and influence product and service trade-offs impacting coverage, turnaround time, usability, cost, and customer experience.
• Define positioning, key messaging, and go-to-market strategies for new Apple Care features in partnership with marketing communications and PR.
• Serve as an advocate for the Apple Care customer experience through executive reviews, partner discussions, and customer-facing engagements.

• 6+ years in product management and/or product marketing, including ownership of a full product or service lifecycle from concept to launch.
• Experience developing and launching customer-facing products or services.
• Demonstrated success working cross-functionally with operations, finance, legal, engineering, and marketing.

• 10+ years in product management and/or product marketing, including ownership of a full product or service lifecycle from concept to launch.
• Experience with device protection programs, warranty or service operations, including post-purchase services models such as repair, claims, and customer support.
• Experience in both B2C and B2B environments — building consumer-facing products or services while also working with enterprise, carrier, retail, or service provider partners to deliver or scale those offerings.
• Ability to simplify operational and financial complexity into clear product strategies and customer value propositions.
• Excellent written and verbal communication skills; able to influence through storytelling, data, and collaboration.
• A track record in formulating product messaging and creating outbound marketing;
  Experience developing product communication for broad audiences, including customers, media, analysts, and leading industry specialists
• Strong analytical skills and attention to detail with the ability to shift between strategic and execution-focused work.
• Self-starter with creativity, critical thinking, and a passion for improving customer experience.
• BS/BA and/or MBA

At Apple, base pay is one part of our total compensation package and is determined within a range. This…