Product Support Specialist

Since 1984, Advantage 360 has been a global leader in delivering innovative billing, customer care, and point-of-sale (POS) software. With nearly 200 customers worldwide, our solutions are built on decades of experience and a commitment to technological excellence and customer satisfaction.

We’re looking for a Product Support Specialist who is passionate about technology and eager to grow in a customer-facing role. This is a great opportunity for a recent graduate to gain hands-on experience in software support while working with a collaborative and experienced team.

Responsibilities:

• Provide support to customers using our software products
• Troubleshoot and analyze technical issues with guidance from senior team members
• Communicate clearly and professionally with customers and internal teams
• Ensure customer satisfaction by resolving issues efficiently
• Learn and grow within a dynamic, remote-first environment

What we’re looking for:

• A strong interest in technology and customer service
• Good problem-solving and analytical thinking skills
• Ability to work independently and manage time effectively
• Willingness to collaborate across different time zones
• A degree in Computer Science, IT, or a related field is a plus
• Any internship or project experience in software or tech support is a bonus
• Work remotely with a flexible schedule
• Be part of a supportive team that values learning and growth
• Gain exposure to real-world software systems and customer interactions
• Make a meaningful impact by helping customers succeed