Orthodontic AR Specialist

Tebo Dental, an Atlanta-based pediatric & teen dental group, is looking for a professional to join our motivated and ambitious team. The ideal candidate for this position will have exceptional attention-to-detail and will be intelligent, organized, dependable, driven, forward thinking, and ready to take their career to the next level with a growing company.

• Build positive rapport with patients and parents by delivering exceptional customer service
• Promptly respond to incoming calls for the orthodontic department
• Schedule and confirm appointments according to company protocol
• Verify insurance benefits and add coverage information to electronic patient files
• Prepare and submit traditional insurance claims via fax or mail
• Follow up on the status of claims to ensure they pay timely and communicate with insurance companies when discrepancies are identified
• Research accounts to address billing or balance inquiries and contact parents to advise of outstanding balances and/or collect payments
• Audit the schedule for past due balances to flag appropriate appointments for collection
• Create and update claim aging reports and present this information in bi-weekly team meetings
• Generate reports of patients who need to be appointed and contact them to schedule
• Set up payment arrangements with billing party
• Prepare and submit the End of Day and Production/Collection reports for all practices
• Update and maintain the Non-Zero Account report
• Update the appropriate spreadsheet each month after accounts are prepared for collections
• Post and activate/deactivate recurring payments through NMI, our online payment processing portal
• Use integrated software to send monthly Ortho billing statements
• Other duties as assigned

• Fluency in Spanish is required
• At least one year of experience working in accounts receivable is preferred
• Previous experience in an orthodontic, dental, or medical practice is preferred
• Knowledge of orthodontic procedures, terminology, and insurance providers is a plus
• Dolphin practice management software experience is preferred
• Ability to prioritize and multi-task in a fast paced environment to meet deadlines
• Strong organizational skills and attention-to-detail
• Excellent oral and written communication skills
• Ability to work Monday through Friday, and Saturdays as needed

• Comprehensive Training Provided
• Health, Dental, & Vision Insurance
• Paid Time-Off
• 401(k) with Match
• Life Time Fitness Membership Discount
• Healthy Breakfast & Snack Options
• Long-Term Disability
• Career Advancement & Growth Opportunities