Customer Experience Represenative

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Septic Blue is a leading provider of septic system services, specializing in septic tank pumping, inspections, repairs, and maintenance, has partnered with Team One Logistics, a workforce provider, to help maximize our growth potential.

We’re expanding and looking for detail-oriented, customer-focused professionals to join our team as Customer Service and Dispatch Representatives in our call center.

This is a full-time, direct-hire opportunity with excellent benefits and room to grow within our company!

We believe great service starts with great people. When you join our team, you’ll receive:

• $18-20/hr based on experience
• Clear opportunities for advancement — we promote from within
• Medical, dental, and vision benefits available on your first day
• 401(k) with company match
• Paid vacation, sick time, and holidays (plus premium pay for worked holidays)
• A supportive, team-oriented environment where your work matters

As a Customer Experience Representative, you’ll be the first point of contact for our customers and a key part of delivering exceptional service.

Responsibilities include:

• Answering inbound calls and responding to customer inquiries with professionalism and urgency
• Scheduling service appointments and coordinating logistics to ensure efficient service delivery
• Providing accurate information about services, pricing, and timelines
• Maintaining and updating customer records in our system
• Resolving issues and ensuring customers feel confident and taken care of

This role is ideal for someone who enjoys problem-solving, staying organized, and keeping operations running smoothly.

• 1+ year of customer service experience (call center or home services experience is a plus)
• Strong communication skills — clear, friendly, and professional
• Ability to multitask and stay organized in a high-volume environment
• Comfort learning and navigating software systems (Service Titan experience is a plus)
• A dependable team player with a strong work ethic

If you’re looking for a stable company, a supportive team, and real opportunity for growth, we’d love to hear from you.

You may also call or text TJ at

Septic Blue, Inc. is a trusted leader in residential and commercial septic services. Our success is built on our commitment to excellent service, integrity, and teamwork.

Septic Blue and Team One Logistics are E.O.E. M/F/D/V