Title Tag Tax Agent

The purpose of this classification is to process a variety of financial information/documentation, provide customer service, and maintain records pertaining to an assigned County department.

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

• Processes a variety of documentation associated with operations of an assigned department, within designated time frames and per established procedures.
• Performs a variety of general accounting/bookkeeping functions, such as balancing cash, calculating data, keying financial data, balancing/reconciling reports, researching financial discrepancies, correcting data errors, maintaining financial records, or generating reports.
• Performs customer service functions; answers telephone calls, greets visitors, and assists individuals at front counter; ascertains nature of business, directs callers/visitors to appropriate personnel, and records/relays messages; provides information/assistance regarding department services, accounts, activities, procedures, documentation, fees, or other issues; retrieves, distributes, or processes various documentation, forms or records as requested; responds to routine questions/complaints and initiates problem resolution.
• Receives monies in payment of various department fees/services; calculates and verifies fees charged to customers; issues receipts, records payments, and posts payments to proper accounts; receives credit card payments and balances credit card machine; balances/reconciles daily transactions with cash receipts; prepares bank deposits; delivers banking transactions to bank or forwards revenues as appropriate; prepares deposit reports, cash drawer reports, or other reports/records.
• Assists in establishing and troubleshooting customer accounts; receives new customer information and sets up accounts in computer; researches billing questions or discrepancies in billing/payments; corrects billing problems or meter reading errors; makes adjustments to customer accounts.
• Initiates contact with customers to collect payment on returned checks or delinquent accounts; mails bad check notices or delinquent notices to payers.
• Disburses refunds and collections; issues checks for customer refunds or over payments; issues disbursement checks to state agencies, other departments, or other entities as appropriate.
• Conducts research of department files, account records, hardcopy materials, Internet sites, or other sources.
• Prepares or completes various forms, reports, correspondence, logs, cash reports, bank deposits, collections reports, disbursement reports, returned check notices, delinquent notices, bills, permit decals, work orders, or other documents.
• Receives various forms, reports, correspondence, bills, payments, customer account records, meter readings, inventory records, maps, policies, procedures, manuals, directories, reference materials, or other documentation; reviews, completes, processes, forwards or retains as appropriate.
• Operates a computer to enter, retrieve, review or modify data; verifies accuracy of entered data and makes corrections; utilizes word processing, spreadsheet, database, e‑mail, Internet, or other computer programs; performs basic maintenance of computer system and office equipment, such as backing up data or replacing paper, ink, or toner; coordinates service/repair activities as needed.
• Assists in maintaining inventory of department equipment, supplies, forms, or other materials; ensures availability of adequate materials to conduct work activities; initiates requests for new/replacement items.
• Maintains file system of department files/records; prepares and sets up files; reviews, sorts and organizes documents to be filed; files documents in designated order; retrieves/replaces files; disposes of obsolete documentation.
• Communicates via telephone and/or two‑way radio; provides information and assistance; records/relays messages; responds to requests for service or assistance; dispatches department staff in response to requests for service.
• Communicates with supervisor, employees, other departments, banking personnel, customers, the public, state/federal agencies, outside agencies, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems.

• Performs general/clerical tasks, which may include typing documents, making copies, sending/receiving faxes, filing documentation, or processing incoming/outgoing mail.
• Provides assistance to other employees or departments as needed.

Performs Other Related Duties As Required.

High school diploma or GED; supplemented by one (1) year previous experience and/or training involving customer service, bookkeeping, office administration, and/or personal computer operations; or any equivalent…