Customer Service Agent

Your new company
One of the UK's most recognised hardware brands, trusted by architectural ironmongers, builders' merchants, and major DIY retailers for several decades. The company is known for delivering next‑day nationwide service and for its commitment to high‑quality products, exceptional people, and outstanding customer experiences.

As part of a global group that is a market leader in access solutions, the business offers the stability, innovation, and career opportunity that comes with being part of a forward‑thinking international organisation.
Your new role
As a Customer Service Advisor, you'll play a key role in delivering an excellent service across all communication channels. You'll be the voice of the brand, ensuring every interaction supports customer satisfaction and contributes to continued sales growth.

Your core responsibilities will include:

Processing customer orders quickly and accurately to support seamless warehouse dispatch.
Providing detailed product and service information to assist customers with confidence.
Resolving queries and problems efficiently, ensuring every issue is fully addressed.
Achieving and continuously improving both personal and departmental KPIs.
Updating and maintaining accurate customer account information.
Building strong, positive relationships with customers and internal sales teams.
Supporting Managed Account Customers through various systems.

What you'll need to succeed

Previous office-based experience
Excellent written and verbal communication skills.
The ability to manage multiple priorities in a fast‑paced environment.
Strong MS Office skills.
A proven track record of achieving targets and delivering high standards.

What you'll get in return

Opportunity of temp to perm for the right candidate.
Accessible location with free parking.
Grow your career within a forward‑thinking organisation where your work truly makes a difference.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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