Partner Account Manager

We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry.

This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.

At Pure, we’re on a mission to redefine the future of data, making it faster, smarter, and more effortless for our customers to innovate. Our Enterprise Data Cloud vision unites our portfolio of storage and data services into a single, modern platform that enables organisations to run any workload, across any cloud, with simplicity, efficiency, and sustainability at its core.

Our success hinges on the strength and readiness of our Channel Partner ecosystem, which is integral to delivering the Pure promise worldwide. As a Partner Account Manager, you will be the critical connection point that ensures our reseller partners are operationally prepared, fully enabled, and receiving the support they need to rapidly bring Pure's cutting‑edge solutions to market. This role is a foundation for a career in Channel Sales and Operations, offering vast exposure across our Go‑to‑Market teams.

The Partner Account Manager is a high‑impact, enablement‑focused role within Pure Storage’s Channel Sales function. This position acts as the primary operational and administrative liaison for an assigned portfolio of reseller partners, directly influencing our indirect revenue growth through partner efficiency and readiness. You will be responsible for managing the day‑to‑day relationship, ensuring program compliance, streamlining operational processes, and supporting the execution of joint sales and marketing plans.

Your primary focus will be optimising our reseller partner's day‑to‑day engagement and operational efficiency:

Accelerate Deal Flow & Pipeline Support:

• Manage the day‑to‑day process for deal registration, including timely review, approval, extension, and reassignment, to maintain a clean and accurate sales pipeline in Salesforce (SFDC).
• Coordinate with internal Account Executives (AEs) to ensure seamless handoffs and clarity on partner‑led opportunities.

Enable Partner Readiness & Training:

• Proactively guide partners to access mandatory and optional sales, technical, and certification training resources to increase their competency and sales effectiveness.
• Track and report on partner attainment of key competency and training requirements.

Drive Operational Compliance:

• Serve as the first point of contact for partner program inquiries, helping to communicate, explain, and provide updates on program details, incentives, and requirements.
• Resolve operational roadblocks and systems‑related issues, including portal access, login credentials, and CPQ (Configure, Price, Quote) issues.
• Assist the Field Marketing and Channel Marketing teams in driving partner engagement and attendance for localized channel events and programs.
• Manage necessary follow‑up activities to maximize the return on investment (ROI) for partner‑led marketing initiatives.

Operational Streamlining & Documentation:

• Identify friction points in current partner processes and contribute to efforts that enhance the overall reseller experience and drive operational efficiency.
• Document and communicate new operational processes and best practices for assigned partners.

We are looking for a highly organised, service‑oriented professional eager to build a career in Channel Sales and Operations:

Foundational Channel Acumen:

• Experience providing high‑quality support or relationship management in a fast‑paced technology or B2B environment, specifically working with channel partners or resellers.

Sales Technology Proficiency:

• Demonstrated proficiency with core sales systems, including Salesforce (SFDC) and partner management portals, with a strong ability to manage data and pipeline hygiene.

Process & Detail Orientation:

• A high degree of accuracy and focus on detail, with proven ability to follow, analyze, and optimize established operational processes.

Commun…