Director of Operations

We are launching a scalable café concept with national ambition and are seeking an experienced multi-site hospitality leader to build and lead the operational platform from day one.

This is not a standard salaried Operations Director role.

This is a founder-level opportunity to design, launch and scale a multi-site café brand across the UK, with meaningful equity and profit participation.

• Designing the operational model and site-level structure
• Developing robust unit economics and labour models
• Menu engineering and supplier framework
• Creating SOPs, training systems and compliance processes
• Leading flagship launch
• Recruiting and developing high-performing site managers
• Building a scalable multi-site rollout playbook
• Full P&L ownership and EBITDA delivery

You will report directly to the founder and operate within a clear governance framework.

We are looking for a proven hospitality operator who has:

• Managed 10+ sites within a branded café, QSR or fast-casual business
• Opened new locations at scale
• Built operational systems, not just managed them
• Led and developed high-performing teams

Background within recognised multi-site brands such as

• Costa Coffee
• Starbucks
• Gail's Bakery
• Five Guys or similar environments would be highly relevant.

An entrepreneurial mindset is essential.

• Meaningful equity participation (vesting structure)
• Performance-based profit share from launch
• Salary introduced upon agreed profitability milestones
• Board-level governance and capital backing

This opportunity is suited to someone who wants ownership and long-term value creation, rather than a traditional employment role.

Year 1:

• Launch flagship site, establish strong unit economics, build replicable systems.

Years 2–3:

• Roll out multi-site portfolio and establish regional operating structure.

Long-term objective:

• Build a nationally recognised brand with scalable infrastructure.

If you have multi-site experience and are ready to build something significant, please apply or send a direct message outlining:

• Why this opportunity aligns with your career goals