Application Lead - ServiceNow CMDB​/CSDM

Application Lead – Service Now CMDB/CSDM

£42,000 | Remote (with occasional travel to Shoreham by Sea)

We're looking for an experienced Service Now Application Lead to own the strategy, development, and governance of our CMDB and CSDM module. You'll be the go-to subject matter expert within our Service Now platform team — shaping how configuration data is structured, integrated, and used across the business.

This is a hands-on technical leadership role where you'll work closely with business stakeholders, internal teams, and our external Service Now partner to drive platform maturity and deliver real business value.

• Owning the CMDB/CSDM roadmap and ensuring it aligns with business goals
• Designing and maintaining the CMDB schema, data model, and governance framework
• Leading release management, including upgrades, testing, and change coordination
• Configuring Discovery, Service Mapping, and Integration Hub to keep CMDB data accurate and reliable
• Collaborating with cross-functional teams to translate business requirements into platform solutions
• Driving adoption of out-of-box capabilities and minimising unnecessary customisation
• Supporting onboarding of new teams and acquisitions into the platform

• 5+ years of Service Now experience with deep CMDB expertise
• Strong understanding of CSDM principles and best practices
• Service Now Certified System Administrator
• Service Now Certified Implementation Specialist – Discovery
• Solid grasp of ITIL and configuration management frameworks
• A clear communicator who can bridge the gap between technical and business audiences

• Service Now Certified Application Developer (CAD)
• Experience with ITOM, SAM, or HAM modules
• CSDM certification or formal training

Join a growing technology team at Focus Group, where you'll have real ownership of a critical platform capability. You'll work remotely with the flexibility to collaborate in person at our Shoreham by Sea HQ once a month.

About Focus Group

Focus Group is a £300m-revenue, 1,300-person technology services company backed by Hg Capital. Following our $1bn valuation in 2024, we’re scaling rapidly and investing in AI to transform how we operate and how we serve our 30,000 SME customers.

As we continue to expand our portfolio and scale our operations, we're committed to setting new industry standards in managed service excellence. Our growth trajectory and strategic acquisitions position us as an organization ready to redefine what world-class technical support means in today's rapidly evolving technology landscape.