Field Service Controller

Field Service Controller

Location:

Cumbernauld, G68 9HQ

Hours:

37 hours per week | Monday Friday, 08:0016:00 Salary:
Up to £28,000 per annum (DOE) Are you an organised, confident communicator with a strong customer service mindset? Were looking for a Field Service Controller to join a busy Aftermarket team in a fast-paced, customer-focused environment. Youll act as the key link between customers, engineers, and third-party providers, ensuring breakdowns and repairs are managed efficiently from first contact through to completion.

Key Responsibilities Handle incoming calls and coordinate field service activities Accurately log breakdowns and job details into central systems Communicate engineer attendance, updates, and ETAs to customers Prioritise vehicle-off-road (VOR) cases and escalate critical issues Manage warranty and chargeable repairs, including job numbers and parts coordination Liaise with third-party repairers and monitor job progress Collate engineer reports and close jobs accurately Update KPIs, job statuses, and submit warranty claims Maintain high standards of service administration and compliance About You Previous experience in a similar role (motor trade experience preferred) Strong customer service and communication skills Good technical understanding of vehicle components Excellent planning, coordination, and organisational skills Competent with Microsoft Excel and Word Able to work independently and as part of a team Calm, logical, and effective under pressure GCSEs in Maths and English (or equivalent) Knowledge of the refuse industry or engineer planning is an advantage If youre looking for a role where you can make a real impact on service delivery and customer satisfaction, wed love to hear from you.