Guest Experience Advisor - East Midlands

Overview

Our Mission
'To create the finest retail experiences.'

Our Purpose
'Making the extraordinary possible'

Interested in working in a busy, exciting and dynamic environment? We are currently hiring for our Guest Experience team at the Mc Arthur Glen  Group Designer Outlet East Midlands. This is a 6 month fixed term contract for 16 hours per week. The role is in person and face‑to‑face, welcoming our guests to the centre. Our Guest Services teams bring a diverse range of experience, from students to retirees and all career stages in between.

It's about enjoying meeting people and problem solving. Our Guest Services teams are the face of our organisation, creating extraordinary moments of joy for the millions of guests who visit our centres.

• You'll receive a competitive base salary of £12.60 per hour, along with a performance bonus scheme and outstanding benefits, including a wellbeing allowance, private medical insurance, a pension plan, the one fund (flexible medical allowance), shopping discounts, and more.
• Be part of an international team of over 200 dedicated guest‑focused colleagues throughout the organisation.
• Guest experience is ingrained in your professional background, as you have worked in hospitality and customer‑facing roles for most of your career.
• Over 85% of our employees would recommend us as an excellent place to work.
• Join a team focused on the centre and guest experience, with opportunities to work across various departments and projects at local, national, and international levels.

• Actively engage with guests, addressing inquiries and resolving any issues.
• Embrace a culture of "everyone leaves happy" by consistently adopting a positive, proactive and professional approach.
• Promote additional products and services, meeting targets, and delivering a positive experience for all guests.
• Proficiently handle face‑to‑face, email and social media feedback, establishing rapport and representing the Mc Arthur Glen  brand.
• Ensure accurate and timely completion of all administrative tasks, such as online gift card orders.
• Take ownership and uphold Mc Arthur Glen 's high standards throughout the Guest Services area, creating a welcoming environment that is well‑organised and stocked with guest and brand information.
• Promote a collaborative working environment, prioritising the guest in all endeavours.

• Possess exceptional people skills and genuinely enjoy exceeding guest expectations.
• Thrive in a fast‑paced setting with customer facing and admin tasks.
• Be proactive and able to make things happen.
• Have proficient IT skills including email, Word and Excel.
• Have fluent proficiency in English. Any additional language skills would be an advantage.
• Be flexible about working hours to accommodate the full trading hours of the centre on a rota basis.