Claims Adviser

Are you passionate about delivering exceptional customer service and making a real difference for clients? If so, our Claims Adviser role, starting Monday, 13 April 2026, could be the perfect opportunity for you!

As part of our Christchurch-based Claims team, you’ll play a key role in supporting our clients through the claims process. From lodging and managing a range of claims to answering queries and problem-solving, this is a phone-based role so you will be on the phone daily speaking to our clients and ensuring we provide the best possible outcomes for both our clients and FMG.

To be successful in this role, you will have:

• Professional and client-focused, ensuring an exceptional claims experience
• Ability to manage a diverse portfolio effectively
• Strong time management and organisational skills
• Skilled at multitasking and performing well under pressure
• Demonstrates empathy and understanding in client interactions
• Clear, confident communication skills – both verbal and written
• Strong decision-making and problem-solving abilities
• Collaborative team player who thrives in a team environment

Hours of work are 10:00am to 06:30pm Monday to Friday and a rostered rotating Saturday shift (08:30am – 04:00pm)

FMG has been proudly New Zealand-owned since 1905 and is the country’s leading rural insurance specialist. As a mutual, we reinvest profits to keep premiums competitive for our clients and invest in our people to create a culture that values achievement and success.

At FMG, our people are the key to our success. When you join our team, you’ll enjoy:

• Free life insurance and income protection
• 4% company contribution to superannuation
• Annual salary reviews
• A paid “give back” day each year
• Option for flexible working arrangements
• Plus, many other exciting benefits

This is a great role to continue and advance your career within the insurance industry, with plenty of opportunity to learn and grow! So, if you want to work within a great team, in a role that will challenge you and open doors for future opportunities within FMG, then make it happen - Apply now!

Applications close at 5pm on Sunday, 8th March 2026
.