Customer Service Advisor

Customer Service Advisor

Start Dates:
March and April
Pay Rate: £12.71 per hour (weekly pay)
Contract Type:
Initially 6 month contract, likely to be extended/potential to go perm

Location:

Cumbernauld

Hours:

35 hours per week, shifts between 7am - 11pm Monday - Sunday on a rota basis (rota set 3 weeks in advance).

Do you have a passion for helping others and excellent communication skills? Ready to put your customer service talents to good use? We have an exciting opportunity for you to join our vibrant and friendly team as a Customer Service Advisor!

• Be the First Point of Contact:
  Provide top-notch support via phone, email, or instant message.
• Handle Inquiries:
  Manage a high volume of consumer inquiries about our products and services, resolving a targeted percentage.
• Troubleshoot Issues:
  Identify the root cause of problems and use resources to resolve them efficiently.
• Document Support Requests:
  Track and document inbound support requests, ensuring accurate notation of issues.
• Update Customer Information:
  Ensure accurate entry of contact information.
• Meet Job Standards:
  Adhere to quality standards, schedules, and average handle time.

• Customer Service Excellence:
  Deliver outstanding service to ensure high levels of customer satisfaction.
• Communication
  
  Skills:
  
  Excellent verbal and written abilities.
• Tech Savvy:
  Strong computer navigation and operation skills.
• People
  
  Skills:
  
  Demonstrate effective interpersonal skills and sensitivities when dealing with others.
• Team Player:
  Ability to work both independently and collaboratively.

Ready to embark on this exciting journey? Apply now and become a part of our dynamic team!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age