PCN Frailty Team Administrator

We are recruiting a Frailty Team Administrator to join our new Frailty Team in the West Forest of Dean Primary Care Network for 20 hours per week. We are looking for an experienced and highly organised administrator to support the smooth running of the services provided bythe Frailty Team, enabling all team members to deliver high-quality care. Therole is specifically responsible for administering the self-assessment questionnaire process, administering and coordinating the Dementia Co-diagnosis process centred around Multi-Disciplinary Team (MDT) meetings, liaising with system partners, keeping accurate records and providing general administrative support to the Frailty Team.

You will be based in the Forest of Dean(location to be agreed) and you must be prepared to work across various locations in the Forest of Dean and occasionally may be required to attend

GDOCs offices in Gloucester.

The post holder will work closely with other members of the Frailty team including the Frailty Nurse, GP Lead and Social Prescriber, as well as the wider PCN team and practice staff.

The closing date is 23rdMarch 2026 and interviews will be held on Monday 13th April.

The Care Quality Commission requires us to have a complete employment history from the age of16, including explanations for any gaps in employment.

Moderate and Severe Frailty

Support to maintain the Personalised Proactive Whiteboard and patient records

Administration of theself-assessment questionnaire process

Administrative Support for Frailty Practitioner, organising and monitoring actions

Supporting the Frailty Practitioner and Care Coordinators to complete Personalised Care and other plans and regular reviews.

Dementia Co-diagnosis

Support the Frailty Practitioner to coordinate and plan MDT meetings. Meeting administration including minute-taking.

Ensure actions arising from the MDT meetings are followed up.

Receive and process all referral information.

General

Support and maintain patient records

Assist with preparation of reports, correspondence and documentation

Handle enquiries from patients, families and partner organisations

Coordinate appointments/visits and communications between patients, carers, health, social care and any other services involved in an individuals care.

Support the monitoring and evaluation of service performance through data collection and reporting.

Provide anyother general administrative support to the PCN Frailty Team as required

Please see Frailty Team Administrator job description and General G DOC employee job description for further information.

West Forest of Dean PCN is hosted (and core team staff are employed) by G DOC Ltd

G DOC LTD is a unique, GP-owned organisation all GP surgeries in Gloucestershire are our shareholders. We operate with anot-for-profit ethos, ensuring every decision and service is focused on improving patient outcomes and reinvesting in local Primary Care across thecounty.

We directly manage several GP surgeries in Gloucester and the Forest of Dean, providing patient-centred care to more than 45,000patients. We value continuity of care and practice teams are at the heartof all we do. In addition to our surgeries, we deliver a range of countywide commissioned services designed to improve access, increase capacity, or provide specialist support. Our teams are committed to delivering sustainable,high-quality primary care while fostering innovation and collaboration acrossthe local health system.

By joining us, you'll be part of an organisation thatputs people first supporting staff wellbeing, professional development, and acollaborative culture. You'll benefit from the stability, support, and career opportunities of a larger organisation, while still working in close-knit,community-focused teams.

Duties Specific to Role

Moderate and Severe Frailty Model of Care:

Support the Care Coordinator as required to transpose data onto the Personalised Proactive Whiteboard

Leadthe administration of the self-assessment questionnaire process, sending out questionnaires to potential patients, receiving and analysing responses.

Support the Frailty Practitioner in the process of triaging patients to determine whowill receive a Comprehensive Geriatric Assessment (CGA)

Forthose patients who do not receive a CGA, provide administrative support to carry out alternative actions/interventions/referrals

Ensurethe Clinical Frailty Score is recorded in the patients GP Clinical Record where possible, along with other relevant codes

Provide administrative support to the Frailty Practitioner and Care Coordinator toensure the My Life, My Plan Personalised Care and Support Plan, and ReSPECTplans, are completed and printed out for inclusion in the patients What Matters to Me orange folder

Provide support to the Care Coordinator through ongoing use of the care coordination function of the Personalised Proactive Whiteboard, supporting delivery of any related actions and ensure regular review (or at agreed trigger points) of the patients Personalised…