HVAC Specialist Account Manager

RI Account Manager

Company: CLEAResult

Location:

Rhode Island

• Perform QC Inspections
  • Travel throughout RI to inspect program rebated equipment to verify make and model and review installation
  • Provide feedback to contractors as needed
  • Respond to and provide ongoing support to resolve customer and contractor issues
• Provide HVAC Contractor Training and Support
  • Train contractors on program testing procedures
  • Develop and share resources to promote best installation practices
• Provide Technical Review
  • Review contractor testing data
  • Provide feedback to contractors
• Provide Customer Support and Education
  • Educate customers about high efficiency HVAC equipment including heat pumps and heat pump water heaters
  • Present at customer events and trainings
  • Assist with applying for rebates and selecting systems and contractors
  • Develop and share best practices for operating heat pumps
  • Gather customer feedback regarding contractor installation and rebate processing
• Engage Industry Partners
  • Travel to local manufacturers, distributors and HVAC companies to engage industry stakeholders with the program
  • Identify and enroll HVAC companies in the program
  • Attend and present at events and conferences
  • Promote program rebates and the value of performance testing

• Residential HVAC installation background required, Service Manager experience preferred
• Proven ability to learn and process technical information from many different sources - new products, services and measures are regularly introduced into the program
• Strong interpersonal, writing, verbal communication, and reporting skills
• Detail oriented with an ability to balance and manage multiple tasks and deadlines both independently and in a team setting
• Proficiency with Microsoft Word, Excel, and Power Point

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