Business Planning Intern

Job Overview

Joining the American Red Cross is a unique opportunity for undergraduates or graduates to gain experience in a non‑profit environment. The Business Planning and Operations Intern will support the Training Services team with a capacity forecast project, a multi‑platform time comparison project, and improve reporting automation. The position begins with a part‑time role, transitioning to full‑time during the summer program.

• Review current forecasting processes and develop structured, automated models that support budgeting by case type, case origin and position across the fiscal year.
• Gather, validate, and analyze agent hour data from multiple platforms to identify trends and insights.
• Build a strong understanding of the Training Services call‑center structure, roles, and business analytics practices.
• Support enhancements to existing reporting by incorporating automation into current processes.
• Assist in developing reports, dashboards, and other materials used to inform and guide management decisions.

Standard schedule:
Monday – Friday, standard business hours.

Salary: $20.00 per hour.

• Education:
  
  High school diploma or equivalent is required. Internship is typically part of an undergraduate program and requires some university credit hours.
• Experience:
  
  Up to one year of related experience is acceptable.
• Skills & Abilities:
  Excellent written and verbal communication skills; proficiency in Microsoft Office Suite (Word, PowerPoint, Excel); ability to work effectively on a team.
• Physical Requirements:
  
  Practical experience in a normal office environment, including sustained computer use, occasional driving, and working under varied conditions.

• Pursuing a degree in Business Administration, Management, or a related field.
• Immediate availability for part‑time work.
• Ability to travel to New Jersey for a one‑week in‑person meeting.
• Experience with Salesforce CRM, Power BI, Alteryx, and/or data‑warehouse reporting systems is a plus.

The American Red Cross is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, veteran status, age, or any other characteristic protected by law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance, San Diego Fair Chance Ordinance, the California Fair Chance Act, and any other applicable state and local laws.

Ameri Corps, the federal agency that brings people together through service, and its partners—Peace Corps, Ameri Corps Alums, National Peace Corps Association, and the Service Year Alliance—launched Employers of National Service to connect national service alumni with opportunities in the workforce. The American Red Cross is proud to be an EONS partner and share employment opportunities with this network.

Interested in volunteering? Visit redcross.org/volunteer today for more information on volunteer positions.