Medical Assistant, Senior- MAC Primary Care

Overview

UPMC’s MAC Primary Care is seeking a motivated Medical Assistant Sr. to support providers and lead daily clinical workflows in a fast-paced outpatient setting. In this role, you’ll combine hands-on patient care with team leadership, serving as a key resource for staff training, Epic workflows, and process improvement initiatives. The ideal candidate demonstrates strong clinical proficiency, effective communication skills, and a commitment to patient safety, quality care, and collaboration.

One year of prior Medical Assistant or CNA experience is preferred. This full-time position will work Monday through Friday between the hours of 7:00am and 4:30pm. There may be opportunity to work four ten-hour shifts as well. No holidays, evenings or weekends are required. The selected candidate must be willing to provide coverage at other office locations including Lavale Primary Care and Frostburg Primary Care based on staffing needs.

• Guides workflow and/or assigns tasks to other clinical staff.
• Assist management staff with supervisory activities.
• Participates with creation and implementation of departmental goals, processes and procedures.
• Mentors, orients and provides ongoing training to current and new staff members.
• Serve as the department super user for Epic Care.
• Work directly with Manager to identify opportunities for improvement with regards to Clinical/Non-Clinical functions, Infection Control Procedures, and Patient Assessments.
• Guide routine meetings with staff to communicate procedural changes to improve service quality and patient safety.
• Must be responsible and demonstrate proficiency in all practice category specific tasks.
• Send/receive patient medical records in accordance with Health Insurance Portability and Accountability Act (HIPAA) and other state and federal regulations.
• Obtain lab/x-ray reports, hospital notes, referral information, etc.
• Complete forms/requisitions as needed. Schedule appointments.
• Verify insurance coverage and patient demographics.
• Prepare and managing charts to ensure information completed and filed appropriately.
• Other front office responsibilities, as required.
• Prepare patient rooms, set up instruments and equipment according to department protocol.
• Clean exam/procedure rooms, instruments and equipment between patient visits to maintain infection control.
• Clean according to scheduled maintenance program and keeping appropriate records.
• Manage inventory of supplies; restocking exam/procedure rooms.
• Check schedules and organizing patient flow.
• Accompany patients to exam/procedure room.
• Assist patients as needed with walking, transfers, dressing, collecting specimens, preparing for exam, etc.
• Collect patient information/history; taking vitals, performing screenings per provider guidelines.
• Relay instructions to patients/families.
• May provide more individualized patient/family education and supportive counseling as needed.
• Answering calls and providing pertinent information including patient education as directed.
• Under the direction and supervision of a physician, administer injectable medication and vaccines when appropriate.
• Perform phlebotomy, EKGs, and level one labs.
• Perform clinic procedures according to policy and procedure.
• Assist physicians with procedures.
• Document patient information into the medical record.
• Comply with requirements of appropriate regulatory agencies (i.e., OSHA, CLIA, PA Department of Health).
• Maintain strict confidentiality related to medical records and other data.
• Comply with all UPMC Health System policies and procedures.