Medical Assistant - Lavale Primary Care

UPMC’s Lavale Primary Care is seeking a dedicated Medical Assistant to join our collaborative outpatient care team and support high-quality, patient-centered care. This role plays an important part in population health efforts, including patient outreach, care coordination, health education, and assisting providers with clinical and administrative responsibilities. One year of Medical Assistant experience in an outpatient office is preferred; however, candidates who have recently completed a Medical Assistant course are encouraged to apply, as on-the-job training will be provided as needed.

The ideal candidate is organized, adaptable, and committed to promoting patient engagement, safety, and health literacy. This is an excellent opportunity to grow your skills while contributing to a supportive team environment within the UPMC network.

This full-time position will typically work Monday through Friday from 8:00am to 4:30pm. Occasional travel to other office locations in Cumberland and Frostburg may be required based on clinic staffing needs. No holidays or weekends are required.

Title and starting pay rate of this position may vary based on years of experience. Candidates may be hired at the Medical Assistant, Medical Assistant Senior, or Medical Assistant Expert level based on years of experience and qualifications. Minimum qualification for the Medical Assistant level is a high school diploma and the pay rate ranges from $18.59 to $27.96 per hour.

• Collaborates with care team members to reach population health management goals of improving patient access to care, reducing number of emergency visits, and decreasing readmissions.
• Telephonic outreach to patients discharged from the hospital or emergency room to schedule follow up appointments and review medications and treatment plans.
• Make referrals to members of the extended care team and/or notify provider of post discharge needs or discrepancies in plans of care.
• Participate in population health outreach to patients and assist with gap closure.
• Provide health education to patients to help improve or maintain a healthy lifestyle.
• Actively promotes patient engagement through wellness guidance and self-management support and promotes patient engagement through wellness guidance and self-management support and promotes patient health literacy through learned motivational interviewing and communication techniques.
• Must be responsible and demonstrate proficiency in all practice category specific tasks.
• Guides workflow and/or assigns tasks to other clinical staff.
• Assist management staff with supervisory activities.
• Participates with creation and implementation of departmental goals, processes and procedures.
• Mentors, orients and provides ongoing training to current and new staff members.
• Serve as the department super use for Epic Care.
• Work directly with Manager to identify opportunities for improvement with regards to Clinical/Non-Clinical functions, Infection Control Procedures, and Patient Assessments.
• Guide routine meetings with staff to communicate procedural changes to improve service quality and patient safety.
• Send/receive patient medical records in accordance with Health Insurance Portability and Accountability Act (HIPAA) and other state and federal regulations.
• Obtain lab/x-ray reports, hospital notes, referral information, etc.
• Complete forms/requisitions as needed.
• Schedule appointments. Verify insurance coverage and patient demographics.
• Prepare and managing charts to ensure information completed and filed appropriately.
• Other front office responsibilities, as required.
• Prepare patient rooms, set up instruments and equipment according to department protocol.
• Clean exam/procedure rooms, instruments and equipment between patient visits to maintain infection control.
• Clean according to scheduled maintenance program and keeping appropriate records.
• Manage inventory of supplies; restocking exam/procedure rooms.
• Check schedules and organizing patient flow.
• Accompany patients to exam/procedure room.
• Assist patients as needed with walking, transfers, dressing, collecting specimens, preparing for exam, etc.
• Collect patient information/history; taking…