Logistics Manager

Milani Cosmetics is seeking a highly motivated and customer-focused Logistics Manager
. Reporting to the Senior Director of Financial Planning & Analysis with a dotted line to Operations, this role owns the execution and optimization of Milani's inbound and outbound transportation network, serving as the primary liaison with international freight forwarders, domestic carriers, customs brokers, and logistics partners. The Logistics Manager supports Planning, Procurement, Sales, and Customer Care by ensuring cost-effective, compliant, and on-time movement of components, work-in-process (WIP), and finished goods (FG).

This role is accountable for freight spend management, service-level performance (UFR/OTIF), and continuous improvement initiatives that reduce disruptions, chargebacks, and delivery exceptions.

• Transportation & Cost Management
  • Manage inbound and outbound freight operations across international and domestic lanes
  • Own transportation budget; monitor, forecast, and report freight spend against plan
  • Recommend shipping modes, routing, and alternatives to balance cost, speed, and service
  • Create and maintain transportation dashboards by lane (cost, transit time, utilization)
• Carrier & Forwarder Management
  • Lead sourcing, contracting, and performance management of carriers and freight forwarders
  • Serve as the primary point of contact for logistics partners
  • Review and approve international shipments prior to execution
  • Approve freight invoices, manage accessorial disputes, run accruals and period-end true-ups, and maintain lane rate tables
• International Logistics & Compliance
  • Coordinate international shipments with freight forwarders and customs brokers
  • Ensure accurate, compliant documentation and Incoterms governance
  • Manage detention, demurrage, and visibility to duties and taxes
  • Ensure compliance with DOT, OSHA, HAZMAT, and internal policies
• Service Level & Customer Support
  • Support Unit Fill Rate (UFR) and On Time In Full (OTIF) targets through proactive execution and exception management
  • Own retailer routing guide compliance and OTIF performance
  • Partner with Customer Care and Sales to resolve delivery issues and support chargeback prevention and disputes
  • Manage and resolve freight damage claims with carriers and insurance providers
• Cross-Functional Collaboration
  • Interface closely with Planning and Procurement to align shipment priorities and meet production and delivery deadlines
  • Provide transportation visibility and shipment status support to Sales and Customer Care
  • Support ASN, EDI, and transportation-related system issues as needed
  • Lead peak planning and disruption mitigation (e.g., port congestion, weather events, labor actions)
• Leadership & Continuous Improvement
  • Lead cross-functional execution (individual contributor role; no direct reports)
  • Identify root causes of service failures and lead corrective action plans
  • Continuously improve logistics processes, cost efficiency, and service performance
• Perform other duties as assigned.

• Bachelor's degree in supply chain, Logistics, Business Administration, or related field
• Minimum of 5 years of experience in freight, logistics, or transportation management
• Strong knowledge of consumer goods supply chains
• Experience managing international and domestic transportation networks
• Familiarity with TMS platforms, EDI/ASN processes, and inventory management systems
• Experience with major retailer logistics requirements (e.g., Walmart, Target, Walgreens, CVS, Ulta)
• Advanced Excel skills; strong analytical skills and financial acumen
• Exceptional communication, problem-solving, and organizational skills
• High attention to detail, integrity, and a collaborative, solution-oriented mindset
• Thrives and self-motivated when managing multiple projects in a fast-paced environment

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k w/ Company Match)
• Life Insurance (Basic, Voluntary & AD&D)
• Generous Vacation Time Policy
• Family Leave
• Short Term & Long-Term Disability
• Flexible Work Environment / Hybrid (Tuesday, Wednesday & Thursday required on site in Milani's Culver City & Vernon Office. Will split time between both offices)
• Dog-Friendly HQ

The base salary range represents the low and high end of Milani's salary range for this position. Salaries will vary depending on factors including, but not limited to location, education, skills, and experience. The base salary range for this role is $90k to $110k.

EOE/M/F/Vet/Disability