Store Manager Platform - Culver , Los Angeles, CA

Store Manager, Full Time - Platform - Culver City, Los Angeles, CA

We are a mission-based company with an inclusive culture that supports growth, belonging, and sustainability. We are seeking a Store Manager to lead and execute efforts to achieve store goals, reporting to the Regional Director.

What You’ll Do:

• Measure and monitor sales performance and take action to improve business performance when needed.
• Own operational execution of the store to achieve revenue targets while balancing budget and expenses.
• Use business acumen to understand drivers and opportunities and build solutions.
• Consistently meet and exceed store sales goals.
• Drive an elevated client experience as a brand ambassador, embody brand values, engage customers on the brand, and share Reformation stories with a focus on sustainability.
• Lead the sales floor and deliver an excellent customer experience through a customer-first mindset to build loyal client relationships.
• Assist customers, monitor client interaction with the team and technology, and provide in-the-moment coaching for continuous improvement.
• Create an optimal balance of sales and service through effective scheduling while achieving payroll goals.
• Deliver and maintain extraordinary customer experience and NPS scores.
• Uphold inventory accuracy and controls in store; lead and train the team to ensure consistent deliverables.
• Contribute to Loss Prevention and train the store team on related practices.
• Ensure facility maintenance, presentation and organization.
• Lead merchandising presentation and standards using retail and product reporting to strategize for the customer experience and business productivity.
• Provide real-time and weekly feedback on product and sales performance to corporate partners to influence allocations and success of the business.
• Ensure the selling floor reflects brand standards; train staff and develop talent in visual and digital merchandising.
• Manage day-to-day performance of retail teams, enabling progressive career development and a strong employee experience.
• Hire, train, and develop the store team across all areas of the business.
• Provide performance feedback to support growth, change, and results; collaborate with Regional Director for continuous improvement through activations, recognition, and clear communication.
• Manage Reviews, Development Plans, and corrective actions for the team.

What you’ll bring:

• Minimum of 5 years Retail Experience required.
• Minimum of 4 years Retail Management Experience required.
• Experience with sales or retail operations in a fast-paced environment.
• Ability to work in a fast-paced, cross-functional team environment.
• Strong interpersonal skills and ability to interact effectively with diverse personalities.
• Self-motivation for continuous personal and team development.
• Ability to set clear objectives and inspire the team to reach their potential.
• Ability to set the standard for operational efficiency and identify opportunities for improvement.
• Ability to collaborate strategically with cross-functional partners for shared outcomes.
• Proactive, entrepreneurial sense of urgency and ability to prioritize important work.
• Keen eye for identifying and evaluating new business opportunities.

Compensation:

The wage for this full-time position is $70,000 - $150,000 per year
.

• Available to work a minimum of 40 hours per week
• Daily open availability across a full 7 day work week
• Flexible schedule (days, nights, weekends, holidays as required)
• Understanding of Retail Labor Laws
• Employer-sponsored private medical, dental, and vision insurance, plus commuter benefits
• Competitive paid time off policies including vacation, sick leave, and company holidays for eligible employees
• Retirement planning support with ESG-aligned investment options
• Opportunity to collaborate with a global team across LA, NYC, London, and beyond
• Fertility care support through Carrot and up to $5,000 reimbursement after 1 year of employment
• Volunteer and community engagement opportunities and a clothing discount

Equal Opportunity Statement: Reformation is proud to be an Equal Opportunity Employer. We are committed to building a diverse and inclusive team. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status in accordance with applicable laws. If accommodations are needed during the application or interview process, please let us know.

Voluntary Self-Identification: We may invite you to complete voluntary self-identification for government reporting. Completion is voluntary and confidential. This form helps us measure equal opportunity efforts and does not affect hiring decisions.