Team Lead; Store Supervisor

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Activate is a technology company building interactive gaming facilities across the US, Canada, and beyond into the global market. We fuse technology and physical activity to create live-action gaming experiences. We are expanding our store operations team with a Team Lead at our brand new store in Culver City located at 6000 Sepulveda Blvd., Suite 1200.

To learn more about us, follow us on Instagram and Facebook  Team Lead works under the direction of the Store Leader. The primary responsibilities are to ensure customers receive a positive experience during their visit to Activate and to oversee all staff on shift, providing guidance and assistance as needed. The role expects leadership by example in attendance, attitude, and attention to detail.

• Customer and Store Operations: Answer phones and emails, capitalize opportunities to accommodate customer needs, and troubleshoot bookings to secure them.
• Assist customers at check-in, complete daily cash-out sheets, create and receive invoices, take payments, and perform overrides at check-in.
• Resolve customer complaints and escalate to the Store Leader as required.
• Communicate effectively with the team and customers about the status of the facility and each room to ensure the best customer experience.
• Be aware of all Activate Programs and apply them in compliance with company standards.

• People Leadership: Train new employees, lead with knowledge, and focus on customer success.
• Coach and foster relationships with potential customers, existing employees, and management.
• Oversee staff and delegate tasks, supporting them throughout the scheduled shift.
• Facilitate solution-minded processes for customer questions, complaints, and issues; lead and emulate Activate values.

• Maintenance and Inventory: Understand and assess maintenance requirements related to inventory management and componentry.
• Maintain rooms by delegating cleaning, painting, and any required maintenance.
• Receive, track, and maintain inventory for maintenance, merchandise, and vending products; communicate needs to the Store Leader.
• Identify maintenance needs and work with the Store Leader on provisioning appointments; keep updated and accurate notes of related activities.

• Working Environment: Capacity to lift and carry merchandise, supplies, and equipment weighing up to required limits for stocking shelves and store tasks.
• Capability to bend, stoop, reach, perform cleaning and maintenance tasks, and maintain store presentation and organization.
• Ability to sit, stand, walk, reach, stoop, kneel, crouch, crawl, and communicate for long periods.
• Lift up to 50 lbs consistently and stand for extended periods (approximately 8 hours).
• Regular use of maintenance tools; occasional ladder use.
• Comfortable working in an environment with bright flashing lights, loud music, and fog.
• Ability to work day, evening, and weekend shifts (start as early as 8 am and end as late as 1 am).
• Wearing PPE, handling and storing cleaning chemicals, and following safety protocols.

• 1–2 years of previous experience in a similar role with a strong focus on engaging customer relations (preferred).
• Experience overseeing a team of 10+ is an asset.
• Proficient in the use of hand and power tools.
• Proficiency in Microsoft Office and related software is an asset.

• Competitive wage
• Benefits package (Medical, Dental, Vision, and Basic Life Insurance)
• Paid time off
• Casual dress
• Fun and dynamic work environment
• On-site parking

Successful completion of a criminal record check is a condition of employment for this position. Activate is an equal opportunity employer. All qualified applicants will receive consideration for employment. Activate is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities. To request reasonable accommodation for a protected characteristic, contact , an email monitored for this purpose.

We thank all applicants for their interest; however, only those candidates selected for interviews will be contacted.