Area Supervisor

Be among the first 25 applicants

Bring your talents to Ross, our leading off‑price retail chain with over 2,200 stores. We deliver high‑quality brands at extraordinary savings while providing a fun and exciting treasure hunt experience.

• Success – our winning team pursues excellence while learning and evolving
• Career growth – we develop industry‑leading talent because Ross grows when our people grow
• Teamwork – we work together to solve hard problems and find the right solution
• Diversity, Equality & Inclusion – we celebrate backgrounds, identities, and ideas to strengthen our community

Our corporate headquarters are in Dublin, CA, with buying offices in New York City, Los Angeles, and Boston and eight distribution centers nationwide. In 2023 we generated $20.4 billion in revenue.

The Area Supervisor is a member of the Store Leadership team responsible for a specific, assigned area of the store and for general operations and supervision when acting as Manager on Duty. Responsibilities include opening/closing the store, supervising associates, maintaining a friendly and efficient environment, ensuring proper merchandise presentation and a clean work area, and executing and supervising company operational processes.

• Practice safe behaviors and maintain a high level of awareness on the sales floor
• Secure the building, control entrance/exit, manage electronic article surveillance, and oversee cash office security
• Remove clutter and keep emergency egress clear
• Ensure customer safety by preventing accidents, reporting incidents, and executing emergency procedures
• Test fire alarm systems and respond to after‑hours alarms as requested

• Treat all customers, associates, and leaders with respect
• Demonstrate courtesy, friendliness, and professionalism at all times and recognize associates using company programs

• Represent and support the company brand at all times
• Maintain a professional appearance and enforce the company dress code on all associates
• Keep all store areas clean, well‑maintained, and merchandised to standard and handle daily trash removal

• Teach, assign tasks, and follow up to ensure recovery, sizing, and markdowns meet company standards
• Receive merchandise trucks when needed and process all merchandise with urgency
• Handle non‑merchandise inbound deliveries and maintain cleanliness and organization of all stockrooms
• Assist with merchandising of departments and back‑stock, reduce loss due to damage, and ensure compliance with monthly presentation guidelines
• Execute floor moves, promotional signings, and necessary re‑wraps

• Follow the Loss Prevention Awareness Program and maintain a customer service presence on the sales floor
• Safeguard confidential information, cash, and merchandise while demonstrating integrity and honesty
• Maintain the Public View Monitor system, conduct package inspections, and execute company best practices to maximize productivity

• Maximize productivity by minimizing steps and extra touches and ensure associates meet company standards at the front end
• Control front‑end pace, energy, and presence; manage the line to expedite customer wait times
• Train and coach associates on cash registers, shortage control policies, and other front‑end procedures to meet friendly and productivity standards
• Manage associate break schedules and ensure all equipment works and supplies are maintained
• Teach the “Scan and Bag” best practice and ensure salability of merchandise on the front end

• Maintain and clean fitting rooms and audit all garment tags to company policy
• Ensure go‑back compliance; all returned merchandise must be ticketed, scanned, and security tagged as needed

• Conduct cash pulls and bank deposits per company policy
• Handle front‑end control, refund approval, associate purchase approval, cash handling, and payroll administration responsibilities
• Other duties as assigned by the store manager

• Manage work processes
• Busin…