Connected: Operations Services

Overview

Summary At Apple, we don’t just create products. We create products, services, and experiences that redefine what customers expect and revolutionize entire industries. Join the team that dreams up what’s next, and that does everything necessary to make it happen. Bring your passion, dedication, and focus, and help invent the future!

The Growth Operations Team plays a key role in enabling on-device communications and automated messaging for Apple’s media products and services, including Apple TV+, Music, Arcade, News+, Fitness+, App Store, and Apple One. It is responsible for developing and executing day-to-day operational workflows and messaging, and it partners cross-functionally with various teams, including growth marketing, product, engineering, and the business, to develop and launch multi-channel customer communications, ultimately driving awareness of and engagement with Apple products and services.

Responsibilities for Growth Operations roles include:

• Partnering with others to develop, test, and deploy customer journeys.
• Assessing product and strategy objectives, platform capabilities and data needs.
• Collaborating and communicating clearly and effectively with stakeholders and partners on complex global projects to ensure that operational plans, deliverables and risks are properly addressed and aligned.
• Monitoring and optimizing campaign performance for operational integrity.
• Identifying and communicating issues to internal teams.

• Depending on the role, minimum qualifications may include;
• Experience with CRM or ESP platforms, such as Salesforce Marketing Cloud/Exact Target, Braze, Oracle Responsys, and understanding of audience targeting (ie SQL)
• Lifecycle marketing experience, including experience building and launching acquisition and engagement campaigns or new features
• Quality or UAT Testing experience

• Excellent attention to detail
• Great organizational skills
• Innovative
• Proactive and thoughtful
• Resourceful
• Ability to adapt to changing situations and roadblocks
• Ability to work well on a team and partner with others
• Bachelor’s degree or equivalent work experience preferred
• This posting is not for a specific job opening and by submitting your resume you are expressing interest in being contacted about this type of role at Apple in the future.

This posting is not for a specific job opening and by submitting your resume you are expressing interest in being contacted about this type of role at Apple in the future.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.

Apple accepts applications to this posting on an ongoing basis.