Courtyard Culver Los Angeles - Front Desk Agent

Courtyard Culver City Los Angeles - Front Desk Agent Address 6333 Bristol Pkwy, Culver City, CA, 90230 Compensation $24.00/hour

Job Description

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well‑oiled machine.

• Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem‑Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check‑ins, and check‑outs.
• Financial
  
  Skills:
  
  Work with and understand financial information, performing basic arithmetic functions as needed.

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

We are a special property with an amazing team and are always looking for great individuals to join and grow with us. We are a full-service Courtyard with 266 rooms, full F&B operations including banquets, a la carte breakfast and dinner, and a full bar. We are located in the heart of Los Angeles, just minutes from the beaches of Santa Monica and Venice, very close to Sofi Stadium, Kia Forum and Intuit Dome and a quick drive to many other key parts of beautiful Los Angeles.

We celebrate our team and celebrate talent, with monthly catered parties, free breakfast on the weekends, discounted food from our restaurant, and opportunities to make additional money through upsell and employee recognition programs. We emphasize personality and passion over experience, so whether you are switching careers or starting anew, we are ready to train and support the right people to grow a career in hospitality.