Veterinary Client Care Coordinator Supervisor

Veterinary Client Care Coordinator Supervisor

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The Client Care Supervisor plays a pivotal role in ensuring the efficiency and success of the Client Care Department. This position is responsible for guiding and training team members on appointment scheduling, preparing all necessary documentation for patient visits, and fostering a culture of exceptional customer service. Through clear and professional communication with clients and healthcare providers, the Supervisor ensures a seamless experience that meets both operational and patient care standards.

• Supervise, train and support all department coordinators.
• Appointment Management: confirm patient appointments and ensure accuracy in scheduling to optimize departmental workflow.
• Record Preparation: verify that all necessary medical records, referral documents, and pertinent information are attached for each upcoming appointment.
• Phone Communication: serve as the primary point of contact for incoming calls directed to the Bone and Joint Department via the phone tree system; respond promptly and professionally to inquiries from patients, providers, and other stakeholders.
• Voicemail Management: regularly check departmental voicemails and return calls in a timely manner, ensuring that patient concerns are addressed and resolved efficiently.
• Participate in monthly meetings with the Department to review and strategize improving departmental performance and workplace culture.
• Demonstrate authenticity in all interactions, building rapport with clients and colleagues and actively listening to client needs and concerns.
• Partner with doctor assistants for appointment and surgery scheduling.
• Provide support to the entire hospital to promote hospital‑wide success.
• Inspire the department’s client care staff to ensure high‑quality performance and efficient workflow aligned with departmental and hospital‑wide goals.
• Use strong communication and interpersonal skills to understand business, solve problems, and make inclusive decisions.

• Strong communication and interpersonal skills.
• Proficiency in office software and scheduling systems.
• Excellent organizational abilities and attention to detail.
• Experience in a healthcare setting is preferred, but not required.
• Willingness to respond positively to requests from staff and work effectively with others.
• Availability on weekends as required.
• Ability to multi‑task and work on several different projects simultaneously.
• Great work ethic and thrives in a fast‑paced environment.
• Self‑starter who is able to work with and without direct supervision.
• Supervisor or management experience preferred.
• This job description is not intended to be all‑inclusive; duties and responsibilities may evolve as required.

$24 - $27/hour, dependent upon experience.

We invest heavily in our employees with many opportunities for growth and development! We offer outstanding benefits including medical, dental, vision, and life insurance, paid parental leave, matching 401(k), paid time off, continuing education, generous pet discounts, and much more! At Thrive Pet Healthcare, we celebrate and embrace the uniqueness and diversity of all of our team members, pet parents, and pets.

We strive to create a diverse, equitable, and inclusive culture where all team members belong and feel empowered.

• Mid‑Senior level

• Full‑time

• Health Care Provider
• Hospitals and Health Care